Commercial Inside Property Adjuster

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Job Description

Allstate Insurance has an exciting opportunity as a Commercial Inside Property Adjuster in Irving, TX. Don't miss out, apply today!

As an Adjuster, you will be responsible for investigating, negotiating and settling basic and occasionally moderately complex commercial property or liability insurance claims, including claims involving structure and/or contents losses as a result of fire, water, theft, etc. You will often handle losses that do not require an outside adjuster's inspection and work directly with clients. You will review insurance policy, review reports and photos, evaluate damages, analyze coverage, and authorize payments. You will also deliver compassionate service that is fast, fair, and easy, to ensure customer retention. You will work independently, prioritizing your own responsibilities, and management of your own workload. You will also gain experience and consistently meet band level behaviors, production, quality, and/or customer service goals.

Your Responsibilities Are

Customer Service

To make and maintain a connection with the customer by understanding and meeting their needs while serving the customer with courtesy, and follows up to ensure that customer needs have been met.

Coverage, Liability and Evaluation

Investigate, review, resolve and verify basic and occasionally moderately complex coverage/policy information to include providing coverage explanation to customer.

Damage Estimating

Review/approve repair estimate, prepare damage estimates, organize and reconcile bills, handle contents inventory to include pricing analysis and prepare claims reports, handle inside investigation to mortgagee claims and adhere to applicable compliance standards.

Negotiation and Settlement

Negotiate and settles claims in accordance with business unit standard methodologies.

File Documentation and Reporting

Summarize documents and enters claim system notes, documents claim file with notes, evaluations and decision-making process, and handles first notice of loss of water damage claims.

Other Projects and Responsibilities

May serve on a committee or project as appropriate, participate in one or more basic or special assignments, conducts subrogation investigations, and handles claims involved in appraisal or mediation.

Job Qualifications

  • Bachelors degree in related field preferred or equivalent experience
  • Property experience highly preferred
  • Ability to interact effectively with internal or external customers and act with compassion
  • Basic knowledge of insurance policy, coverage, regulations, claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
  • Basic industry knowledge to discipline practices, including standard methodologies, to support the business unit
  • Knowledge of basic analytical procedures to reconcile, manipulate, and recognize patterns of data
  • Knowledge of standardized problem solving and preparation of basic reports for analysis
  • The ability to utilize learned technical skills in support of team objectives
  • Negotiation and/or arbitration skills, conflict management and problem resolution skills in handling internal and external customer relationships
  • Ability to investigate, evaluate, negotiate, and settle claims
  • Provides individual decision-making within authority limits
  • Has and maintains all appropriate licenses and registrations for the role per state requirements


The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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