Claims Operations Associate

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Claims Team

The Claims Department is here to restore peoples' lives after the unexpected has happened. We work to deliver compassionate service that is fast, fair and easy. Putting our customers first to resolve their claim and taking the stress out of the situation is our goal.

This is your chance to help make a meaningful difference in people's lives. Join the thousands of people who work in the claims industry in highly stimulating work that will require you to assimilate data, evaluate facts and negotiate solutions to complex problems. Every day presents different learning and growth opportunities. You will gain a broad range of professional skills that will be equally applicable and highly valuable no matter where your career takes you.

The Position

Do you have a passion for helping others? Can you work independently? Manage your time efficiently? Are you looking to accelerate your career with a world-renowned company?

Allstate Insurance Company has an exceptional career opportunity for a Claims Operations Associate in San Antonio, TX! A vital role in helping to deliver a superior customer experience!

As an Allstate Claims Operations Associate you are responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing. Support also may include obtaining first notice of loss reports from claimant/agent via telephone/fax/mail/internet. General work includes claim support work in any of the claims disciplines/functions.

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met

Adminstrative Support

  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
  • Processes, sorts, indexes and routes incoming and outgoing communications related to claim operations
  • Collects, organizes and maintains standard information for files, forms, records and reports
  • Receives, screens and routes telephone calls and other electronic correspondence
  • Provides back-up for any support function in the office

Claims Operations Support

  • Provides information and assistance of a general nature to leaders and employees
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties

Job Qualifications

  • High School Diploma or equivalent with previous experience in either customer service and/or a professional work environment
  • Proficiency in Microsoft Office is preferred
  • Good organization skills with timely follow-up skills
  • Good oral and written communication skills
  • Knowledge of Excel and Word
  • Performs routine tasks of basic complexity under general supervision
  • Ability to be a self-starter and work independently
  • Bilingual candidates encouraged to apply
  • Military candidates encouraged to apply
  • Must be able to life 20-30 pounds

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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