AMCS-Mgmt Consulting-Sr Cons II

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

AMCS (Allstate Management Consulting Services) is a trusted internal organization providing integrated consulting services to enable our Allstate clients achieve Our Shared Vision. We leverage enterprise resources to build a stronger business and act as an advisory partner that helps to improve Allstate performance by identifying and analyzing innovative business and technology opportunities, architecting new operating models, designing and improving business processes, and providing organizational redesign services. We understand the organization and are able to influence business strategy by partnering with leadership and acting as connectors, bringing the right voices and fact-based information together so that business and technology leaders can make informed decisions that benefit our customers.

This position reports to a Manager and will be responsible for aiding in the development, execution, and leadership of management consulting projects to drive transformative change. In addition this resource will be responsible for supporting the development of lower-level team members, aiding in the maintenance of the methodology of the consulting services, and cultivating and fostering complex client partnerships and relationships. This resource should be knowledgeable in one or more consulting service methodologies.


Relationship Building: Builds, cultivates, and maintains long-term relationships. Intentionally builds their network. Develops positive relationships based on trust with business and technology partners.

Communication: Communicates effectively, delivering messages that resonate with the audience. Succinctly articulates key messages orally and in written form. Shares information with engagement, project, and interfacing teams.

Corporate Awareness: Understands the organization and client goals and the reasons for those goals. Articulates linkage between business goals and what that means for organization practices.

Project Delivery: Provides moderate complexity management consultation to help clients achieve sustainable leadership and engagement practices. Participates in contracting conversations of a basic to moderate nature to ensure client and consultant needs are identified and intended outcomes are understood. Has involvement with design of solutions and implementation.

Begins to take on a workstream lead role on lower- and mid-range complexity projects with coaching.

Anticipates and identifies risks and issues. Documents and tracks resolution of engagement risks and issues. Resolves and escalates risks and issues as appropriate.

Team Development: Acts as a resource for colleagues with less experience, and may direct the work of other staff members to conduct research, gather information, and perform analysis and documentation activities in support of consulting initiatives. Identifies and implements improvements to internal team processes. Leverages external research, models, and practices and applies it internally to bring thought leadership to the organization.

Consulting Acumen: Shares knowledge, expectations, and perspective with new team members. Begins to build deeper knowledge of specific management consulting services, leveraging existing broad knowledge of common management consulting tools and methodologies. Understands how and when to apply them based on the situation and specific needs.

Functional Competencies

Inspirational Leadership - (Novice)

Displays integrity, emotional intelligence, and empathetic leadership. Empowers decisions at the right level to speed progress and build accountability. Creates a vision and inspires other to fully engage and follow.

Business Acumen - (Intermediate)

Actively seeks knowledge of insurance industry trends and customer expectations. Has an intermediate level understanding of Allstate's business operations. Demonstrates the ability to apply business knowledge to achieve work objectives, working closely with clients in meeting their business needs.

Facilitation - (Advanced)

Possesses advanced proficiency to successfully facilitate meetings where the subject is complex or difficult. Contributes in a way to accelerate discussions to a reasonable conclusion. Prepares meaningful and reasonable agendas which focus on a primary purpose. Understands the time and topic limitations relating to successful meetings.

Connector / Systems Thinking - (Intermediate)

Is able to connect ideas and build towards systems focused solutions. Aligns diverse points of view to reach mutually beneficial outcomes. Acknowledges when he/she has made a mistake. Actively listens with an open mind. Sells ideas to team members and associates. Presents a positive image.

Internal Consulting - (Advanced)

Works independently in a consulting situation. Identifies and deals effectively with client resistance through dialogue and feedback. Is able to identify outstanding or unresolved issues, and develops and sells a strategy for handling them. Demonstrates confidence, resourcefulness, and drive in meeting consulting objectives. Establishes the ability to influence clients through leadership, enthusiasm, and effective communication. Is able to draw conclusions and make recommendations from incomplete data. Has experience in client interviewing and in listening techniques. Comprehends client perspective and business needs quickly. Willingly works to resolve conflicts, issues, and differences of opinion.

Design Thinking - (Intermediate)

Has some experience using design thinking practices to solve moderately complex problems. Is able to envision and proactively design customer focused solutions. Acclimates emerging technologies quickly. Demonstrates analytical, data-driven decision-making skills.

Project and Program Management - (Intermediate)

Operates with strong results orientation, holding self and other accountable. Has an intermediate level understanding of project management including planning, communication, leadership, project integration, and the ability to manage risk, resources, scope, and quality.

Strategic Thinking - (Intermediate)

Understands Allstate's core business drivers. Demonstrates the ability to articulate our business objectives and their alignment to Allstate's strategic direction. Successfully assists in preparation of long-range plans for a project. Prioritizes objectives into manageable and measurable units. Understands line of sight from project work to corporate and team strategy.

Change Champion - (Intermediate)

Designs change processes to achieve adoption of KPIs. Has confidence to challenge status quo with resilience and creates productive tension. Embraces and adapts quickly to changing environments and helps others adapt. Possesses a solid understanding of We Continuously Get Better as demonstrated by the ability to openly support and embrace change.

Job Qualifications

A Bachelor's degree is required for this position. A Master's degree in Business Administration (MBA) or advanced degree is desired but not required.

3-5 years of experience in consulting or related experience is preferred.

Experience with business projects with a focus on how digital, Artificial Intelligence (AI) and emerging technologies impact optimal business designs is desired but not required.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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