Agency Services Consultant I

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

This job family contributes to the development and implementation of organizational strategies, policies, and practices for the Agency Services team supporting Allstate's Independent Agents. As part of this job family, the Agency Services Consultant I role Is responsible for the management of operations for the ReQuote process.

Key Responsibilities:

  • Maintains confidence, composure and agility in a fast-paced environment
  • Serve as the internal team and field patterns primary resource and liaison in AIA for the ReQuote Process
  • Manages day to day of ReQuote operational processing including reporting needs of team
  • Solicits input from key stakeholders as a consistent process and effective mode to develop best in class products and services
  • Evaluates procedures and processes regularly and determines/ recommends alternatives or improvements
  • Ensures processes are followed and applied consistently among the internal business team and regional partners, including agencies
  • Clearly and effectively communicates basic ideas and information to others, including senior leadership in AIA, PPCOE the field and other departments
  • Solicits input from key stakeholders as a consistent process and effective mode to develop best in class products and services
  • Applies and demonstrates knowledge of how the AIA businesses functions
  • Ensures quality control and timeliness of all team deliverables
  • Interprets and draws conclusions from business data, demonstrating a strong understanding of overall business needs, industry trends and desires or demands that apply to a project or effort
  • Provides thought leadership, innovative ideas and direction in support of senior leadership by demonstrating a broad understanding of the business, customer, and field needs
  • Provides exceptional customer service to both internal and external business partners and works cooperatively and collaboratively with project team members, field leaders, and AIAs
  • Performs research, gathers information, analyzes data, draws conclusions, and makes recommendations
  • Promotes cross functional awareness; understanding the different contributors from other disciplines and works with colleagues to achieve better results
  • Willingly works to resolve conflicts, issues, and differences of opinion
  • Follows through on assigned tasks and commitments with a strong sense of urgency or explains why they cannot be met
  • Identifies outstanding or unresolved issues, and escalates appropriately keeping in mind urgency of timing, commitment to resolve problems and transparency with stakeholders around issue management

Job Qualifications

  • Bachelor's Degree
  • 5+ years of experience, experience and knowledge in operations and Insurance
  • Salesforce experience preferred
  • Advanced presentation and facilitation skills
  • Advanced skills in project management, team building, and problem solving
  • Strong communications skills – both verbal and written
  • Advanced Problem Solving
  • Proficient in Microsoft Office (ability to create presentations and create/manipulate spreadsheets)

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please seethe notice regarding the Los Angeles Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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