Technical Operations Expert - Basis

Job Description
The Technical Operations Expert provides senior level guidance and hands-on support of SAP Basis operations and project activities. He/she is responsible to act as single point of contact and subject matter expert for a group of SAP landscapes and technologies, ensure availability and performance of SAP systems, coordinate/lead technical activities, ensure adherence to security standards and compliance policies, and drive continuous improvement/innovation to maintain a high level of service quality.

Act as single point of contact and subject matter expert responsible for overall health, performance, and availability for a defined set of SAP technologies and systems • Provide senior level guidance and hands-on support of SAP Basis related activities including system installations, administration, patching, and monitoring. • Advise IT leadership in areas of Basis-related technologies and strategies. • Ensure all SAP Basis changes are reviewed, approved and executed ac-cording to quality standards as defined by the IT Organization • Advise and assist with proof-of-concepts on new technologies, system sizing, capacity planning, and performance tuning. • Provide third level support for priority incidents and project issues affecting availability or performance of SAP systems and support root cause analysis when required • Consult and work with projects and architects to ensure all technical designs are compliant with the internal and external requirements. • Ensure adherence with Security and Compliance policies and procedures within Technical Operations service scope • Ensure optimal stability and performance of SAP systems • Participates in project reviews and approves the relevant technical solution proposals • Drive and propose proactive technology improvements • Review and approve technical vendors deliverables • Ensure appropriate response to audit and security assessment findings and recommendations • Ensure standard build of SAP systems according to defined procedures • Ensure proper technical documentation is in place • Ensure that an up-to-date asset inventory for all technology assets is maintained including SAP landscapes, systems, and servers • Interface effectively with internal and external infrastructure service providers

Minimum requirements University degree or adequate equivalent work experience English o Strong in English communication (both spoken and written) o Very organized working attitude, being able to handle multiple topics in parallel o Ability to manage complex technical and operational requirements o Strong experience in handling/acting in a global and multi-cultural team environment o Able to provide after hours or weekend support when required • Desirable: o Certifications for SAP relevant technologies (e.g. Netweaver, HANA, Java, Oracle) o Experience with IXOS, StreamServe, and/or Vertex administration. o ITIL


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