Service Logistics Specialist

•The Service Logistics Support position will be responsible for monitoring and maintaining data controls from various databases used to manage the business.
•This position will also be responsible for reconciling field inventory cycle counts and assisting with any field inventory related issues and/or projects.
•Monitors and resolves iDoc errors impacting CRM and ERP systems.
•Reconciles and corrects any service order related issues.
•Monitors and maintains field inventory levels per suggested metrics.
•Executes field inventory cycle counts and performs reconciliations.
•Provides analysis on parts us-age and monitors associated costs.
•Main point of contact for inventory assistance required from the field or the warehouse and works in association with these parties to provide resolution.
•Initiates and monitors data requests on behalf of the Service organization to completion.
•Monitor Technical Services system interface message queues (IDocs) daily to detect errors.
•Analyze all errors to identify root causes within the context of end-to-end business processes.
•For errors, determine lowest risk corrective actions that conform to business processes and maximize integrity of business data.
•Support business in execution of corrective actions.
•When necessary, perform corrective actions that require system access or technical knowledge not available to business users.
•When necessary, submit support tickets (Incidents) to appropriate service systems for errors or issues that cannot be corrected independently.
•Periodically (minimum monthly) reconcile transaction data in CRM and ERP systems to confirm completeness of system interface operations.
•Collect and report daily counts of CRM and ERP transactions and interface messages by type, status, error code, etc. to allow monitoring and trending of key processes and work-flows as a measure of productivity and process improvement opportunities.
•Define and monitor key data quality indicators to measure system health, reduce error rates, and identify improvement opportunities.
•Implement effective Problem Management process within Technical Services to re-duce/prevent recurring errors and issues.
•Complete tasks or projects related to error reduction and/or data quality as directed by Manager

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information

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Posting Title
Service Logistics Specialist

Minimum requirements
•Bachelor's degree or equivalent combination of education and experience.
•The ability to fluently read, write, and communicate in English
•2+ years of experience required
•Experience in the medical device industry preferred
•SAP experience preferred
•ServiceMax experience preferred

Job Type
Full Time

Country
USA

Work Location
Lake Forest, CA

Functional Area
Technical Operations

Division
ALCON

Business Unit
COMMERCIAL NA AL

Employment Type
Regular

Company/Legal Entity
Alcon Laboratories, Inc.

EEO Statement
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.


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