R2P T&E Associate (Japanese-speaking)

Job Description
The R2P Associate supports the Accounts Payable and / Travel & Expense processes of assigned businesses ensuring quality, timeliness and effectiveness.

Service Delivery:
• Supports transitions and knowledge transfer
• Provides services at expected levels with a clear customer service and escalates exceptions
• Corresponds to internal and external inquiries
• Manage day-to-day activities (modules to be assigned):

Accounts Payable
o Attend and resolve supplier inquiries via emails and calls
o Query handling for end -user
o Prepare daily help desk log

Travel & Expense
o Process accounting of advance payments
o Travel and Expense Claims including receipts processing and payment of claims
o General and Customer service including delegations, reminders and reporting
o Query handling for end-users
o Ensure compliance with policy and performing checks
o Attend and resolve employee inquiries via emails and calls
o Support (EXTERNAL/INTERNAL) audit and compliance monitoring (timely retrieve needed receipt etc.)
o Prepare monthly KPI report

o Ensure all processes, policies and procedures are clearly defined, fully documented
o Need to updated Job Aid (SOP) timely
o Timely Follow-up Goods Receipt and Non-approved /submitted invoice

Minimum requirements • Certified Finance/Accounting specialist or similar degree
• Required: Japanese (Written and Spoken); English (Written and Spoken)
• Minimum: 1-3 years of relevant experience with an outsourcing or financial service organization. Experience supporting shared service functions preferred but not required.

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