IT Manager Mexico and LACAR

Job Description
• (Business Relationship) To act as the IT single point of contact for the market, ensuring a high level of satisfaction of Key Stakeholders - GM, Country LT, Country Franchise Leads etc. • (End-to-end IT Support) To lead the coordination and resolution for any major IT issues, working with the appropriate local, regional and global support teams. • (Sales Force focused IT Oversight) To work with the end user experience teams to ensure effective IT support to the sales force in the market ( device and applications) • (Regional Deployments) Work with global service delivery teams to plan and execute the successful deployment of global or regional solutions across all areas - Sales force, Digital, ERP, Analytics, End User experience. • (Country Applications and Vendors) To manage any local applications / vendors and ensure they fol-low global compliance standards. • (Digital and Country requirements) to highlight and find compliant solutions for country specific re-quirements which need fast turn-around, e.g. local digital opportunities, legal or statutory changes • (Compliance) to ensure Alcon's IT compliance policies (ISRM) are applied to all local projects, appli-cations, vendors and day to day operations e.g. working with Global compliance, supporting Audits, facilitating 3PAS etc. • (IT Community) Lead the IT community in the market which includes all IT resources whether report-ing directly to you (commercial and digital) or not (in the case where there are manufacturing, ERP or other global functions represented) • (Subject Matter Expert) Act as the Regional subject matter expert for one of the IT domains (Sales force, Digital Marketing, eCommerce, Analytics, End User Experience)

Minimum requirements Computer Science / Engineering / Management Degree Fluency in Spanish and English is essential 10-15 years of business / IT experience with at least ten years of leadership experience, developing and executing strategic plans in a and/ or project portfolios in a regional organization Demonstrated leaderships skills, > 10 years proven management experience in matrix organizations Broad knowledge of business IT topics e.g. End User Computing (Mi-crosoft), ERP (SAP), Digital, CRM (Salesforce)


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