IT Application Expert - Duluth

Job Description
Is accountable for managing one or many applications in the NBS TechOps/Quality IT organization across the relevant business process areas through providing 24x7 application services to business users for Johns Creek Manufacturing (JCM). The Service Operations Expert must comply with Global and Local IT directives, and directly support the business priorities of MTO, Quality, and Engineering. The expert must also drive innovative IT campus initiatives and collaborate with key business stakeholders for successful outcomes.

Major Accountabilities
•Oversee end-to-end delivery of a dedicated system, tools or application and ensure its stability, integrity and business continuity.
•Analyze, Lead and Deliver IT project deliverables and timelines for IT projects.
•Apply Data & Digital Innovations to improve Manufacturing.
•System Architecture capabilities to lead reliable, scalable long-term solutions
•Ensure services are delivered to the agreed SLAs, including reviewing supplier performance based on the agreed SLAs and KPIs.
•Ability to independently lead matrix project teams.
•Support incident resolution, where applicable, including: Identify, log, categorize, prioritize, resolve incidents and raise a problem if required; Ensure that applicable incidents are followed up and solved appropriately.
•Coordinate crisis management with relevant stakeholders, if required.
•Improve problem management and drive identification of root causes as well as sufficient prevention of recurrences.
•Ensure adherence to documented operational procedures to maintain system integrity.
•Identify innovative improvement areas for the owned system or application and connected services.
•Identify and manage risks in relation to IT Applications & Services underpinning business processes.
•Translate business needs into technical requirements within their specific area of expertise to achieve high customer satisfaction.
•Responsible for capacity and life cycle management for the systems, tools under his/her accountability.
•Take accountability to ensure adherence with Security and Compliance policies and procedures within Operations Expert service scope.

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Minimum requirements •Bachelor's Degree or equivalent years of directly related experience. Preferably in Management Information Systems, Information Technology, Computer Science or Engineering.
• The ability to fluently read, write, understand and communicate in English.
• 5 years of relevant experience.
• Strong understanding of compliance / GxP.
• Strong experience / Leadership ability of enterprise-scale Application Management.
• Strong vendor management experience in a global Application Management.
• Strong written and verbal communications skills.
• Strong Analytical and Strategic Thinking Skills.
• Demonstrated ability to drive and deliver projects.
• Ability to travel up to 5% to support the role
•Experience with Data Analytics / Data Science is preferred
•Experience with Scalable System Architecture is preferred


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