HR Service Center Life Event Specialist

Job Description
Maintains and updates Alcon associates' data in workday and other HR systems according to standard operating procedures. Actively participates in the migration of HR processes to the newly created HR Service Center. Accountable for managing day-to-day inbound calls with Alcon assoicates and managers. Supports day to day quality control of all transactional processes. Managing a variety of HR processes and policies in accordance with the countries supported by the center. Providing rapid, high quality and validated response/support to all HR related transactions and requests. Prepares HR documents as requires for associate processing (contracts, medical referrals, employment certificates, etc) Works closely with the Global Information Systems team, various HR COEs and respective in country HR teams to provide accurate and timely resolutions to associate's HR queries. Ensures compliance in line with Data Privacy and Protection guidelines and other relevant legislation. Supports other duties as requested by the HR Leads/Managers. Maintain Service Levels (SLAs) and key process and operational metrics (KPIs)

Minimum requirements Bachelors degree English, Spanish, Portuguese Maintains a good understanding of HR operations, preferably in an HR Shared Services function. Experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.) Strong administrative ability, managing a complex and varied workload Experience in documenting HR processes, work instructions and quality controls a plus Ability to work effectively in an environment subject to changing priorities and short deadlines Self directed individual with a proactive and inquisitive nature who can anticipate and pre-empt problems Strong problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations Intermediate level skills with planning, organization, multi-tasking and prioritizing skills HCM Workday and ServiceNow Case Management experience preferred Process-orientation mindset Strong Communication and Customer Service orientation Rotationa


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