Head, Glbl Customer Oriented Device Prog

The purpose of the role is to guide, oversee and have accountability for quality-driven management oversight of Alcon Customer Oriented Device Program (CODP) activities, initiated and conducted by global business franchises, regions and countries across Alcon to ensure compliance with Adverse Event and Technical Product Complaints company policy and federal regulations. The position provides strategic leadership, governance and guidance to all global and regional marketing teams for initiating and executing CODPs according to global standards and requirements. Foster and champion a quality culture and mindset to develop a collaborative relationship with CODP stakeholders (e.g., Alcon Commercial business functions, Patient Safety, Complaint Handling, etc.) to maintain a sustainable compliant global CODP system that is consistently applied in all circumstances.

Alcon is an Equal Opportunity Employer and participates in E-Verify. As part of the Novartis Group of Companies, Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information EEO Statement The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Minimum requirements Bachelor's Degree in Science, Business, or equivalent years of directly related work experience

Excellent English language skills – verbal and written

At least 10 years of experience in Quality Assurance, Medical Safety, R&D or customer interfacing positions in the medical device industry.

7 years in a people leadership position. Direct experience with audit (internal/external) support and participation


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