Commercial Excellence Systems and Operations Analyst

    • Brussels, Belgium

Job Description
The Commercial Excellence Systems and Operations Analyst will support COUNTRY/ CLUSTER CommEx team in CommEx operations and system (CRM and/ or analytics) deployment, release communication, training and data governance.
• Support Analytics and Automation projects (design, build and adaptation) for local use
• Support Marketing with technical expertise on targeting, multi-channel campaigns, automations, interactive sales materials, etc
• Provides feedback from commercial teams up to COUNTRY/ CLUSTER CommEx team on system capabilities, usability, etc

• Support deployment, training and engagement on core CommEx platforms (i.e., Pitcher, Marketing Cloud and Einstein Analytics) to COUNTRY/ CLUSTER commercial stakeholders (including leadership and new employee onboarding) to maximize impact of local commercial execution
• Understand and report on data quality and support those responsible for master data quality with insights and recommendations (e.g. account and professional segmentation values, sales data, etc)
• Support COUNTRY/ CLUSTER marketing on how to optimize Pitcher usage, define field force and email campaigns, and how to use account segmentation to optimize their work
• Support COUNTRY/ CLUSTER with local CommEx reporting needs • Support local teams in capturing leads, email addresses and marketing automation consent through field force visits, congresses and other customer touch points
• Identify inefficiency in local processes and data collection and proactively propose improvement solutions
• Support special projects at the COUNTRY/ CLUSTER and/ or REGION level related to Commercial Excellence

Minimum requirements
Bachelor's degree in business, economics or other related quantitative field
• Financial background with minimum 3 years experience in a similar role
• Proficient in English, other relevant languages are a plus
• 1 year CRM system usage experience desirable

Alcon gives and sustains the gift of vision by leading global innovation across pharmaceutical, surgical, and everyday eye care in an effort to discover new ways to enhance sight.

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