Collection Specialist

Job Description
Service Delivery • Independently handling collection issues/ disputes and work with other functional teams and service provider. • Closely monitor collection and diligently send out collection and reminder/dunning letters to customers. • Build and maintain strong account relationships with the company's customers, service provider and sales team. • Proactively managing the credit hold and release process to ensure orders are followed up and released when necessary by working closely with sales function, service provider and customers • Preliminarily review customer credit limits and trading terms on a periodic basis as per SOP to ensure that they are reflected accordingly • Responsibility for all DSO reporting and ensuring DSO targets are achieved through team performance. • Manage the aging of accounts and review of end of month AR reports through the collection process so to eliminate the need to provide for any bad debt exposure • Ensure all appropriate approvals are received prior to processing of any AR adjustments in the system eg write off's debit & credit adjustments • Ensure customer GUI / Credit Notes is maintained accurately and completely. • Resolve customer GUI /Credit Note issues. • Periodically Reconcile SAP transactions with eGUI tool ( At least once a week) • Find and contact customers for overdue payment and take actions to encourage timely debt payments. • Process on collection activity and report account receivable status. • Provide daily and month end reporting and account reconciliation. • Periodically review and update the standard operation process that strictly follow company policy. • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. • Find and contact customers to ask about their overdue payment. • Report on collection activities and accounts receivable status. • Prepare and update collection related standard operation process. • Timely Prepare monthly Statement of Accounts or Bank Payment Slips to Key Accounts/customers/collectors. • Reconcile Account Receivable balance with customers. • Cooperate with Service providers to ensure collection on time. • Support KL O2C to offset correctly Account Receivable and solved the related problems

Minimum requirements • Bachelor in accounting, finance, business, commerce or other relevant • Language proficiency in Taiwanese & English Education/Qualifications : Minimum/Essential: • Bachelor in accounting, finance, business, commerce or other relevant Key Competencies/Behaviours: Preferred: • Good communication & interpersonal skill • Language proficiency in Taiwanese & English • Customer Focus • Problem Solving • Positive attitude and strong commitment to teamwork, team results and personal excellence. • Ability to interact with all levels of management • High level of accuracy and detail oriented. • Sense of urgency Skills/Experience: Preferred: • Experience in account receivable field with a minimum of 3 years • Experience in health care or FMCG company • Preferably SAP system experience • Knowledge of Microsoft Excel would be added advantage.


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