Social Impact Experience Market Manager, 6 Month Contract

Airbnb Social Impact Experiences are a new way to connect travellers and locals to a cause through activities hosted by nonprofits. You will be working to support growth of Social Impact Experiences in Sydney. In this six month contract role you’ll be building the host community of nonprofit partners, by engaging with their staff and using your creativity to ensure that all experiences they create have the highest quality and are truly unique to the market. You will work closely with other Trips Market Managers and the Social Impact Experiences team to ensure success.

What does success look like:

World Class Nonprofit Experience Partners and Hosts engaged in Sydney and are:
• Delivering recurring, high-quality Experiences
• Satisfied with their engagement with Airbnb’s community and platform


Lead Sourcing
• Researching and Sourcing Top Leads: leveraging your existing knowledge of NGOs and local connections, cultivate a list of top NGOs that will align well with the Experiences platform
• Strategic outreach: Connecting to your leads through email outreach, intro calls, 1:1’s and MeetUps.
• Experience coaching: answering follow up questions and coaching your leads to help their experiences take shape; ensuring what they are working towards will meet our quality guidelines and social impact guidelines
• Bringing partners to the finish line: success is a nonprofit partner listing a qualifying trip, signing up for an introduction and preparing to go live 
• You will be vetting and reviewing all social impact partners and hosts that are applying in a given market. You’ll use quality standards and guidelines along with your judgment to decide which ones truly represent the character and uniqueness of the market.
Relationship Management
• Own the feedback loop to ensure nonprofits and their hosts receive regular feedback and performance overviews as well as serve as PoC for their questions or concerns
• You will continue to act as an advocate for your nonprofit partners and their unique set of needs


• You care about social impact and will help nonprofits leverage Airbnb’s platform for success
• You have great people skills and will be quick to earn the trust of our nonprofit partners
• You have a growth mindset. You think and act like an entrepreneur. You are scrappy and goal driven.
• You are flexible and able to operate successfully in a rapidly changing environment
• You are strategic and analytical in your thinking
• You are able to work in a cross-functional environment
Unfortunately we are unable to provide employment sponsorship for this role.  Please apply only if you are able to legally work in Australia.

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