SaaS Systems Engineer

The IT Experience (ITX) team is looking for a SaaS/Identity Engineer with expertise in Enterprise SaaS IT administration and automation, including developing tools to manage and automate both user provisioning/deprovisioning and Identity Access workflows. The application environment is a variety of SaaS and On Premise based applications used by Airbnb employees across multiple departments, including SaaS based SAML SSO and 2FA solutions (IaaS, MFAaaS)  


  • Administer, optimize and operate Airbnb’s G-Suite, Box, IDP,  and other large scale SaaS tools.
  • Help design, build, and manage user provisioning and automations systems as well as assist with the day to day high level Administration of various SaaS applications and tools
  • Own the lifecycle responsibility for requirements gathering, architecting and designing, vetting, building, developing and managing complex automations and/or interactions between existing solutions
  • Establish trust and strong relationships with senior leaders, operations managers, and professional staff across other organizational units as it pertains to SaaS automation and provisioning
  • Manage multiple projects simultaneously
  • Assist support engineers in solving basic user issues
  • Act as system owner and ultimate escalation point for any tools/processes created.
  • Create accurate and clear technical documentation; develop support processes and procedures; operational training and support hand-off to peers/organizational units

Required Qualifications and Skills:

  • Hands on and in depth experience with the Administration of Enterprise SaaS solutions such as G-Suite, Box, Workday, Concur, Webex, including command line and Synchronization tools (such as Google Apps Manager and Google Apps Directory Sync)
  • Experience designing and configuring SAML SSO and other Identity Access Management related tools and systems
  • Expert in one more scripting or developer languages such as Bash, Ruby, Python, PowerShell
  • Thorough familiarity with writing to API interfaces for SaaS applications (SOAP/REST) for user provisioning and automation purposes
  • Standards and Protocols: LDAP, RADIUS, HTTP(S), (s)FTP, SSH, SOAP, XML RPC, REST, JSON, YAML
  • Operating Systems: Linux, Mac, Windows
  • Experience in coordinating technology designs with architectural requirements and constraints
  • Excellent environmental testing; test planning and execution skills
  • Strong analytical and logical skills and attention to detail
  • Excellent written and verbal communication and interpersonal skills
  • Excellent analytical and problem-solving skills and ability to decipher highly technical data
  • Excellent decision-making and organizational skills with emphasis on detail and follow-up skills
  • Ability to demonstrate strong teamwork
  • Excellent technical architectural and process documentation skills
  • Ability to effectively prioritize and execute tasks

Desired Qualifications and Skills:

  • Experience working with Commercial IAM/Role Management solutions
  • Familiarity with undergoing IT/Financial Audit processes and workflows
  • Have worked as the primary/super-admin for various SaaS systems including managing complex sharing/permissions schemes
  • Experience with SaaS data governance and monitoring solutions such as Adallom and Cloudlock
  • Experience building internal Web applications as front-ends to various scripting/coding to assist in automation workflow
  • Willingness to take responsibility, accountability and ownership
  • Willingness to work outside of normal working hours to complete tasks
  • Proactive and self-motivated approach to work tasks

 Experience/Education: Benefits: 

  • BS in Computer Science or a closely related technical field
  • 8-10 years of industry experience in IT systems administration
  • Enterprise Ecosystem Knowledge


  • Stock
  • Competitive salaries
  • Quarterly employee travel coupon
  • Paid time off
  • Medical, dental, & vision insurance
  • Life insurance and disability benefits
  • Commuter Subsidies
  • Fitness Discounts
  • 401K
  • Flexible Spending Accounts
  • Apple equipment
  • Community Involvement (4 hours per month to give back to the community)
  • Company sponsored tech talks and happy hours 
  • Much more...

Meet Some of Airbnb's Employees

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Rebecca S.

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