Product Content Strategist, Intern 2019

*Please note, this role is only open to students currently enrolled in an academic program and will graduate Winter 2019 or Spring/Summer 2020. 

The Airbnb content strategy team is growing, and we’re looking for people who can come in to help build our practice, writing for a growing global audience of guests and hosts. As an intern, you’ll be paired with a senior content strategist who will guide your work and mentor you in all aspects of the craft. You’ll be part of the design team, working closely with product designers and researchers to shape experiences, build trust with our community, and evolve our brand voice. You’ll write interface content and emails, and you’ll contribute to content strategy resources, like our content standards.

Responsibilities:

  • Contribute to a product team of designers, researchers, product managers, engineers, and data scientists
  • Advocate for the overall user experience and ensure consistency across platforms
  • Work with cross-functional partners to find solutions that balance the needs our hosts and guests with our business goals
  • Define the content strategy for a project or feature and write clear and concise content across multiple touch points
  • Help people who use Airbnb feel welcome and empowered, carefully considering tone and writing content that’s consistent with Airbnb's mission of belonging
  • Work with other content strategists to maintain and evolve voice and tone guidelines
  • Explain your recommendations clearly and persuasively, helping people understand the value of content strategy
  • Approach all of your work with a global mindset, advocating for designs and language that internationalize well, and work with our translations team to improve quality
  • Share your work with other content strategists, provide feedback on their work, incorporate feedback, and be an active participant on the content strategy team

Requirements:

  • Currently pursuing a bachelor’s or master’s degree in English, journalism, communication, design or related field
  • Excellent writing and editing skills
  • Basic understanding of user experience design principles
  • Great collaboration and communication skills
  • Ability to adapt to ambiguity at times
  • Passion for Airbnb’s mission and deep empathy for our diverse community
  • Portfolio of online writing samples (from coursework, blogs, publications, websites, etc.)

Benefits

  • Competitive hourly rate
  • Paid time off
  • Housing stipend
  • Daily breakfast, lunch and dinner

Meet Some of Airbnb's Employees

Amy W.

Front-End Engineer & Designer

From designing features to executing front-end tech, Amy makes sure the Airbnb user experience is smooth and seamless—and enjoyable.

Rebecca S.

User Experience

Rebecca brings a human-centered design process to Airbnb. She’s the one who figures out and implements the tweaks—often small!—that make users love their experience all the more.


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