Payments Operations Specialist

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The Payments Operations Specialist will manage operational aspects of global payment partnerships for one of the world’s largest and ambitious payment platforms.

Job Duties

  • Evaluate performance of different payment methods and partnerships seeking to continually optimize them for conversion, cost and user experience
  • Collaborate with the internal teams to understand payment-related operational issues and work to resolve as best as possible.
  • Support cash reconciliation team with any payment related exceptions or issues that require payment partner support.  
  • Main point of contact for the day-to-day operations with a variety of payment processors.
  • Manage comparative analysis & performance of payments partners
  • Approach problems with rigorous quantitative and strategic analysis

Experience and Skills

  • 5+ years payments experience in high-growth technology environments
  • Strong understanding of the e-commerce & payments landscape
  • Understanding of all aspects of a payment transaction, from payment acceptance, reconciliation, dispute resolution, and payouts.
  • Comfortable managing discussions from business and technical perspectives
  • Extensive experience in leading cross-functional teams, presenting to senior leadership, and engaging external parties
  • Excellent communication skills and attention to detail, and ability to communicate complex details simply
  • Detail-oriented with great organizational skills, and highly analytical, but also comfortable with ambiguity
  • Entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
  • Bachelor’s degree in computer science, engineering, or a related technical discipline a plus

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