Host Onboarding and Account Retention Specialist (Italian)(6 Month Contract)
Airbnb Experiences - Vetting and Onboarding Specialist
Airbnb Experiences is a fast-paced and growing business unit focused on providing safe and quality experiences for traveler's around the world. The ideal candidate will have at least 2 yrs work experience with strong communication skills. The on boarding specialist will join the Airbnb Experiences Operations team. As a member of this rockstar and growing team, you will be responsible for vetting applications for the Airbnb Experiences platform against our quality standards.
You will have a chance to join Airbnb’s fastest growing business and develop the community of people that are hosting experiences for travellers around the world!
- Partner with Ops team to vet and onboard a high volume of quality experiences to support a growing marketplace
- Manage inbound queue of host and respond within outlined SLA
- Maintain accurate application of quality standards for all new experiences
- University, College, or technical training degree or certificate
- Verbal and written fluency in Italian and English
- 2+ years of work experience (Customer service or Sales experience in a corporate environment preferred)
- Strong operational prowess
- Self-starter, with the ability to drive multiple concurrent initiatives in a fast paced environment with evolving priorities
- Strong written and oral communications skills, with experience managing communications to a broad, global array of internal and external stakeholders
- Ability to stay focused under pressure, prioritising and managing multiple projects simultaneously in a fast-paced environment
- Google Docs, Excel (pivots and basic calc functions), Salesforce
- Ability to handle a number of simultaneous tasks while demonstrating urgency and ownership to drive tasks and issues to completion.
- Creative problem solver
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