Host Onboarding and Account Retention Specialist (Italian)(6 Month Contract)

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 65,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Airbnb Experiences - Vetting and Onboarding Specialist

Role Description

Airbnb Experiences is a fast-paced and growing business unit focused on providing safe and quality experiences for traveler's around the world. The ideal candidate will have at least 2 yrs work experience with strong communication skills. The on boarding specialist will join the Airbnb Experiences Operations team. As a member of this rockstar and growing team, you will be responsible for vetting applications for the Airbnb Experiences platform against our quality standards.

You will have a chance to join Airbnb’s fastest growing business and develop the community of people that are hosting experiences for travellers around the world! 


  • Partner with Ops team to vet and onboard a high volume of quality experiences to support a growing marketplace
  • Manage inbound queue of host and respond within outlined SLA
  • Maintain accurate application of quality standards for all new experiences

Minimum Qualifications

  • University, College, or technical training degree or certificate
  • Verbal and written fluency in Italian and English
  • 2+ years of work experience (Customer service or Sales experience in a corporate environment preferred)
  • Strong operational prowess
  • Self-starter, with the ability to drive multiple concurrent initiatives in a fast paced environment with evolving priorities
  • Strong written and oral communications skills, with experience managing communications to a broad, global array of internal and external stakeholders
  • Ability to stay focused under pressure, prioritising and managing multiple projects simultaneously in a fast-paced environment

Preferred Qualifications

  • Google Docs, Excel (pivots and basic calc functions), Salesforce
  • Ability to handle a number of simultaneous tasks while demonstrating urgency and ownership to drive tasks and issues to completion.
  • Creative problem solver

Meet Some of Airbnb's Employees

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Rebecca S.

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Rebecca brings a human-centered design process to Airbnb. She’s the one who figures out and implements the tweaks—often small!—that make users love their experience all the more.

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