Head of Supply DACH and CEE

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 191 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

The Host and Community Operations (HCO) team is responsible for developing and executing a strategy to recruit, retain, and build a community for our most valuable asset: our hosts!

We are seeking an ambitious, bright, forward-thinking, entrepreneurial and high-spirited leader for our Host and Community Operations in DACH and CEE regions to join our team in Berlin.  They will join a very fast-paced environment in one of Airbnb’s most important, dynamic and high profile markets. This is a senior position where the person has the critical responsibility of ensuring high quality, quantity and variety of supply from our largest markets to Vacation Rental Destinations in Germany and the rest of Eastern Europe. This will include improving our current host network and acquiring new, high quality committed hosts. The Head of Host and Community Operations for DACH and CEE will make sure that experiences provided by our hosts meet Airbnb standards, both online and offline.

The ideal candidate has strong operational experience, has sharp analytical skills and also the ability to localize the global strategy to your region. You will communicate to a variety of audiences ranging from local host & community operations specialists and leads to cross functional leaders as well as executive team members. You also must be comfortable interfacing directly with our hosts and guests in order to get direct feedback about the programs you create. People should consider you a good host in your professional and personal life and experience hosting on Airbnb is a big plus.


  • Overall responsibility for the quantity, quality and variety of our hosts and listings in the market
  • Work with the EMEA Director of Host and Community Operations, the regional leadership teams and the local team to identify strategies to grow the market and set priorities to execute on opportunities
  • Act as a key contributor to the success of the DACH and CEE business as well as the local and regional leadership team
  • Lead a small team of market managers, community managers and program managers to drive success of the supply base in vacation rental regions of Germany, Austria, Switzerland and Central & Eastern Europe
  • Acquire and engage strong host base in the region
  • On-board and educate local hosts with best hosting practices
  • Bring in and/or develop a strong network to leverage effective channels and partnerships to expand a healthy host base
  • Analyze and benchmark existing supply to identify opportunities and build our host network in order to provide the best possible experiences to guests
  • Manage effective relationships with other key functions (marketing, community, PR, legal, product, analytics and GR/Public Policy) to ensure seamless operations and consistent messaging to local hosts



  • Minimum working experience 8+ years at least 3 years in business development, sales or market management, experience in a Hospitality/Tourism environment is a plus
  • Experience in setting up long term partnerships (B2B) as well as a proven background in Project Management
  • Bring in and/or develop a strong network to leverage effective channels and partnerships to expand a healthy host base
  • Localize the global strategy to ensure relevance according to the needs of your region
  • Ability to work proactively and result driven
  • Strong analytical, planning and forecasting skills; Experience making data-driven recommendations and decisions
  • Ability to thrive in a fast-paced startup environment
  • Outstanding communication and presentation skills; able to articulate a vision, strategy or idea clearly and concisely
  • Proven ability to work at both strategic and tactical levels…not afraid to dive into detail and execute work as needed
  • Passion for Airbnb and the sharing economy. Being a host on Airbnb is a plus
  • Native language level fluency in German, business level English
  • Ability to travel within the DACH and CEE up to 50% of the time
  • Experience in managing teams of experienced individual contributors
  • Experience for a internet/marketplace business is a plus
  • Bachelor’s degree

***Please submit your cv in English***

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