Head of Product, Experiences

About the Org

Airbnb Experiences are activities designed and hosted by inspiring locals. They go beyond typical tours or classes by immersing guests in each host’s unique world. It’s an opportunity for anyone to share and monetize their hobbies, skills, or expertise without needing an extra room. In 2018, Airbnb Experiences had a transformative year, increasing quality, expanding its geographic footprint from 60 to over 1,000 cities, and growing significantly faster than the Homes business in early days.  

About the Team

The Experiences team is creating the next wave of entrepreneurship around the globe, helping guests enjoy more authentic, substantive, and transformational travel. Unlike typical tours or classes, Experiences provide access to a unique world hosted by local experts who sparks human connection. As a new product, Experiences is at the frontier of innovation, creating a managed marketplace that blends quality and scale. This team cares deeply about the hosts on our platform and obsesses over quality, magic, and differentiation.  

About the Role

You will lead the entire Experiences PM team. In this role, you will be responsible for understanding host behaviors, interests, and obstacles. For this nascent product, you will be responsible for finding the most interesting people in the world, making it easy for those people to provide an Experience submission, developing tools for the operations team to quickly and accurately assess the quality of those submissions, helping onboard and educate those hosts, providing those hosts insights on pricing and availability, building those hosts tools to help them grow their business and achieve their goals, and creating a scalable and actionable quality system for those hosts and guests. You will need to solve these user problems with platform solutions that are customizable to support all future categories of Experiences, while ensuring consistency and quality at scale. Within the Experiences organization, not only will you partner with research, data science, design, and engineering, but you will also partner with operations, legal, policy, safety, marketing, and finance. Outside of Experiences, you will partner directly with Homes, our Guest Store and Airbnb Platform. This will be a highly collaborative leadership role that will transform Airbnb Experiences. 

Responsibilities 

  • Build, mentor, and lead a world-class team of Product Managers and Product Leads, while creating and evolving the ideal organizational design
  • Establish the product vision and strategy for the entire Experiences t team, as well as develop metrics and goals to measure success 
  • Develop product roadmaps and build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.), other Business Units, Airbnb Platform teams, and Leadership/Executive team
  • Implement best in class product development and management practices
  • Rapidly iterate and evolve the product to meet guest and host needs for a hyper-growth new business unit, while creating extensible and scalable global solutions, and simultaneously looking around corners for future user needs and issues
  • Create solutions for Experiences unique user problems, while cohesively fitting into the broader Airbnb ecosystem

Qualifications

  • 14+ years of traditional Product Management experience
  • 7+ years of experience managing teams of Product Managers
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment, while building extensible and scalable solutions 
  • Experience with consumer internet products or marketplaces
  • Passionate about design, aptitude for search, obsession with delightful user experience, and ability to bridge the online and offline world
  • World class product vision, strategy, planning, development, and execution
  • Strong analytical, data, and troubleshooting skills
  • Excellent written and oral communication skills
  • Creative problem solver. Able to identify real obstacles and viable solutions
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
  • Deep understanding of technical architecture for complex and highly scalable web and mobile applications 
  • Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience

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