Global Workplace Operations Manager

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Role & Responsibilities

Global Workplace Operations Manager

This new role will be responsible for the day-to-day operations of our offices around the world. This is a key position on our Workplace leadership team whose peers include the leaders of Food, Safety & Security, and Environments (Design). The role will report to the Director of Workplace.


The position is expected to provide strategic leadership to a team of regional direct reports while remaining excited to help save-the-day with tactical concerns. Experience successfully managing a global operations team at a multinational company during a period of significant growth is required.


The position will:

  • Oversee a team of Regional Managers that are responsible for day-to-day office operations.
  • Work closely with our Food, Security, and Environments Teams to support the delivery of their programs.
  • Leverage our global footprint and develop a global strategy for our building vendors.
  • Maintain regular communication with business leaders, organizing input into actionable programs & goals, and setting clear expectations for project & service delivery.
  • Achieve cost savings and support at/below budget, through maximizing utilization of suppliers and preferred vendors/contractors and by identifying efficiency opportunities.
  • Establish and operate a Global Preventative Maintenance Plan.
  • Develop and implement innovative programs, processes and projects that aim to reduce both short and long term operating costs and increase productivity and longevity, for both people and systems.
  • Introduce sustainability initiatives and mindset to the Workplace team.
  • Delivery of non-Real Estate projects such as refurbishments and improvements.
  • Close partnership with the Real Estate & Construction team to ensure operational needs are front of mind from the moment a project is launched.



  • 7+ years experience as a manager responsible for complex operations at large office sites across multiple countries
  • 5+ years experience managing and developing a team
  • Strong project management skills
  • Have a balanced mix of people, technical, analytical and operations skills
  • Experience working with creative and/or technology populations
  • Experience scaling operations
  • Ability to build partnerships and work collaboratively cross-functionally
  • Creativity and entrepreneurial spirit a must
  • Proven skills in planning and budgeting

Meet Some of Airbnb's Employees

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