Employee Engagement Manager

Airbnb is one of the world’s largest marketplaces for unique, authentic places to stay and things to do, offering over 7 million accommodations and 40,000 handcrafted activities, all powered by local hosts. An economic empowerment engine, Airbnb has helped millions of hospitality entrepreneurs monetize their spaces and their passions while keeping the financial benefits of tourism in their own communities. With more than half a billion guest arrivals to date, and accessible in 62 languages across 191 countries and regions, Airbnb promotes people-to-people connection, community and trust around the world.

About Airbnb China

As an independent business unit, China is one of the major engines behind Airbnb's global growth. The company has increased its investment in China and experienced rapid growth since officially entering the market at the end of 2015. Airbnb continues to  focus on product localization and innovation to better serve local users and enhance the user experience, nurture a trusting local community, and engage Chinese Millennial travelers with inspiring brand moments. As one of the leaders in the home sharing industry, Airbnb works with partners across many fields to actively promote the sustainable development of this emerging industry and achieve win-win results for everyone. Airbnb will continue to build an efficient local team, bringing the end-to-end, authentic travel experience to Chinese travelers, and creating a world where "anyone can belong anywhere".

The Employee Experience team is seeking a highly-skilled team member to help us scale the impact of our Ground Control team for our Beijing location. The Ground Control team is responsible for executing programing, events and communications that engage employees in building our culture, keep them aligned to the mission and business as well as connected to each other and our community, and bringing our Core Values to life each day.

The Employee Engagement is the ultimate host. You anticipate the needs of others and work tirelessly to cultivate a strong internal employee community, always ensuring that Airbnb values are instilled in the process. You’re creative and resourceful and have an eye for detail. You’re a proficient event planner, communicator and project manager. You build relationships quickly across all levels of an organization.

Tasks & Responsibilities

  • Support the delivery of China offices culture including supporting, managing and executing cultural ownership and experiential programs, and comms channels under the oversight of the Employee Experience and following Global strategy and templates.
  • Responsibilities to include: administrative tasks, visual and written content creation and curation, event design and planning, coordinate event set-up and breakdown, organizing program and events supplies and records, source vendors and venues as needed and tracking budget and impact.
  • Executes (or support the team) in creating recognition moments around Airbnb milestones (anniversaries, etc), impactful contributions, personal, milestones and maintain a DIY celebration station to encourage employees to implement moments on their own.
  • Collaborate across stakeholders and cross-functional peers as guided by manager, maintaining excellent relationships and creating a seamless and integrated employee experience approach in partnership with others who deliver on the employee experience and local ambassadors (Social Impact, Airfinity, and BE).
  • Be a host & a central resource for employees.
  • Keep a pulse on employee sentiment and the data to continue to evolve strategy.
  • Culture and Core Values champion, nurturing and growing the local Airbnb culture and connecting employees to Airbnb’s mission.
  • Keep the magic alive!

Requirements

  • A minimum of 6+ years of relevant experience or 2+ years relevant education.
  • Can balance taking direction and working collaboratively on teams as well as being highly independent on daily tasks and assigned programs.
  • Event Planning: comfortable with events of all scale, going from planning to execution.
  • Project Management: uses complex project management tools proficiently can build timelines, budgets, Gantt charts, and RASCI models to support assigned work.
  • Experience tracking budgets, metrics and impact.
  • Intermediate to advanced with Mac and google suite (mail, docs, sheets, slides, surveys, etc) and proficient to advanced with ASANA + Slack (or proven ability to learn equivalent tools quickly).
  • Strong verbal and written communication skills. Proven ability to write effective messaging to support work (event/cal invitations, calls to action, emails, etc.).
  • Easily builds relationships across all levels of a company and considered a facilitator and connector. Posses good listening skills that allow you to quickly build trust and empathy with coworkers.
  • Proficient and comfortable in working with leaders and are able to inform and guide as appropriate.
  • Working experience in start-ups, dynamic and innovative environments. Understand the many facets of the business (teams, strategies, metrics), know the key stakeholders and how to connect the work of their teams to other parts of the business.
  • Outstanding attention to detail and take pride in work that is done well.
  • Think several steps ahead, prepare your thoughts, and prioritize the right details in your work. Considerate about using other people’s time efficiently.
  • You are composed under pressure and make things look simple.  Able to juggle tasks & prioritize.
  • Creative! Trend-spotter, obsessively local and passionate about good design and creating memorable moments.
  • You naturally leverage proactivity, enthusiasm and organization skills to achieve your goals.
  • You are passionate about the Airbnb community and culture.
 

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