Compliance Operations Lead - Global Investigations

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Role & Responsibilities

The Compliance Operations Lead supports Airbnb’s payments compliance activities. This position is responsible for investigation of unusual activities and the preparation of regulatory reporting required by anti-money laundering regulations and other compliance programs. Additionally, the Compliance Operations Lead is responsible for day-to- day monitoring and leadership of the Suspicious Activity Reporting Operations.

  • Conduct complicated investigations requiring reconciliation of multiple investigative data sources with little management oversight.
  • Prepare detailed reporting to support independent decisions to file regulatory reports & justification for escalations and de-escalations
  • Provide mentorship and guidance to investigators on industry best-practices for investigations, Airbnb workflows, and investigations tools.
  • Provide quality assurance analysis and reviews
  • Lead procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
  • Assess and communicate control effectiveness, and present investigative findings, case
    trends, and operational metrics to management
  • Accurately identify and escalate compliance risks and opportunities to the Payments Management
  • Lead projects to simplify relatively complex operational problems within diverse cross- functional groups.

Job Requirements:

  • Bachelor’s Degree or Technical Equivalent
  • 5-7 years compliance operations experience in payments, banking, or e-commerce with 2+ years preparing Suspicious Activity Reports (SAR)
  • Intermediate knowledge of anti-money laundering typologies related to the payments and e-commerce space
  • Strong systems thinker
  • Superior communication skills both written and verbal
  • Ability to clearly articulate compliance requirements to a non-compliance audience
  • Ability to work closely and build trust with management, your team and other teams
  • Exceptional organization and process management ability
  • High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
  • Ability and desire to work in a fast-paced environment
  • Familiarity of SQL and data querying skills a huge preference!
  • Professional certification in compliance risk management preferred (CAMS/CFE/CFCS certification) 


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