Collaboration Tools Engineering Manager

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique travel experiences around the world. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb allows people to Belong Anywhere through unique travel experiences at any price point, in more than 34,000 cities and over 190 countries. We promote a culture of curiosity, humanity, and creativity through our product, brand, and, most importantly, our people.

Summary:

Airbnb’s IT organization is looking to hire an experienced engineering manager to support our product portfolio including the Atlassian Data Center configuration for Jira, Jira Service Desk and Confluence. Additional tooling including Statuspage.io, Stack Overflow, and our headless CMS. These products support internal Airbnb employees, vendor partners and the greater Airbnb community. This role is a people manager and responsible for the day-to-day management and career development partner for each member of the engineering team. This role will partner with a peer manager who will drive the roadmap and strategy for the technology stack.

Responsibilities:


Service Availability - Primary responsibility is to ensure the that all products maintain the maximum possible service availability and resiliency.
Technology Architecture and Solution Strategy -  Provides the Content & Collaboration Tools Solution Owner with a technology strategy to meet business requirements, to improve the user experience, and to ensure service availability.
Technology Advocate - Maintains a working knowledge of technology trends and developments. Advocates for the implementation of new technologies to support business demands.
License Management - Responsible to managing existing licensing, renewals, and capacity planning to ensure our product portfolio is available to all appropriate user populations.
Security - Ensures the data integrity by partnering with our Systems Engineering, Operations and Security teams.
Change Management - Adhering to and advocate for a rigorous change management process for all product technologies within our portfolio.
Incident Management - Escalation point for all production incidents from Incident Management Team in PagerDuty
Capacity Planning - Leverages system monitoring and other tools to put a strategy in place to meet capacity needs, improving uptime and performance with sustained company and Airbnb community growth.
Budgeting - Responsible for developing and adhering to a budget for our technology stack, including licensing, plugins, and training.
People Management - Recruit, hire and manage the engineering staff required to support our product portfolio
Service Monitoring - Ensure all production products are appropriately benchmarked and monitored for service availability, capacity planning and continual performance improvement.
Performance Metrics - Develop, maintain and leverage service availability and performance metrics for the product portfolio to benchmark and improve performance, service availability and customer user experience.
Data Security and Privacy - Responsible for the data security and compliance strategy including GDPR mandates, data storage, backup and data integrity to and from all Airbnb products and services.
API Strategy - Develop and maintain and communicate the API strategy for all portfolio products to ensure.
Documentation - Develop and manage a strategy for team to document all portfolio products including incident management run books, technical overviews, upgrade run books.
Roadmap - Create and maintain a technical roadmap in partnership with the Solution Owner for version upgrades, new features, and operational enhancements.
Day to day support - streamline and optimize ticketing operations and planning for the product set.

Skills
Communication - Clear communications skills to instill confidence from the engineering team, provide technical assistance to other managers and to be the technology advocate for our product portfolio to the business.
Mentoring and leadership - provide solution level and approach driven mentoring and leadership for team members. Provide thought leadership across the organization for best practices across the technology stack.
Collaboration - Required collaboration skills needed to lead multi-organization projects
Atlassian Data Center - Preferred but not required experience managing a team responsible for installing, configuring and managing the Atlassian Data Center infrastructure. Experience with Atlassian Cloud also preferred.
Problem Solving - The ability to lead a dynamic engineering team, fostering open communication and problem solving environments needed for team growth.
Experience managing the technology for large Content Management Systems (CMS) including knowledge bases and intranets
Agile Sprint Management - The engineering team manages their work in agile development sprints to deliver features, bug fixes and other functionality to the business. The manager’s role will manage our sprints in alignment with our project manager, who is responsible for our portfolio of projects.

Certifications
Required
ITIL V3 Certification
Scrum Master

Desired
KCS Certification
PMP Certification
Jira Administration
Confluence Administration


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