APAC Disaster Response & Relief Lead

Founded in 2008, Airbnb is a global travel community that offers magical end-to-end trips, including where you stay, what you do and the people you meet. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs. With Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals.All of this is brought together in one easy-to-use and beautifully designed website and app

The APAC Disaster Response & Relief Lead, based in Singapore, reports to the Operations Manager of DRR and is the main operational support team member in APAC. This Lead is a critical team member to ensure a successful execution of response efforts domestically and globally. The Leads’ responsibility is to coordinate and manage response efforts with both internal and external stakeholders and making decisions regarding how and where we respond.

Job Duties:

  • Monitoring & notification: utilize incoming incident notifications and complete proactive research to monitor incidents + events globally,
  • Compile, in partnership with team, daily and weekly situational awareness briefings
  • Lead and/or support coordination of response with cross functional teams
  • Support coordination of preparedness for major events with cross functional teams
  • Provide high level critical response updates to stakeholders
  • Draft and coordinate execution of preparedness and response messaging
  • Support outreach, communication, management and coordination of non-profit and government partnerships
  • Research events, incidents and potential threats where requested or required
  • Working with Data Science (as needed) on tracking of DRR metrics that feed into leadership updates, team reports and used for strategic planning
  • Actively participate in product improvements with engineers  
  • Lead and/or support deployed ground operation efforts where requested or directed
  • Attend events, educate internal and external stakeholders about the Airbnb Disaster Response & Relief program and represent Airbnb where requested and approved
  • Other duties as requested or assigned

Experience and Skills:

  • 5 years professional experience in customer service and internal communications
  • Crisis or disaster response experience preferred
  • Flexibility and Adaptability (our team is constantly dealing with changing variables both during and outside of disasters and not always able to explain as quickly as something needs to be completed)
  • Strong internal and external communicator with strong interpersonal skills.
  • Ability to communicate quickly, effectively and accurately to various audiences
  • Understanding prioritization and sense of urgency with willingness to learn
  • Comfortable with Excel, Word, Google Suite, Keynote, Slack, WebEx, Superset / SQL familiarity preferred
  • Campaign Monitor familiarity preferred
  • Ability to be perceptive and empathetic to needs of others
  • Demonstrated sound judgment in high risk previous work scenarios
  • Nova familiarity preferred
  • Prior disaster/crisis management experience preferred, but not required
  • Comfort with a fast-paced environment and changing requirements. Tech sector experience a plus
  • Openness to continuous feedback from multiple stakeholders
  • NGO experience a plus
  • Previous training or experience in crisis-based psychological resilience a plus
  • Public speaking / Presentation experience a plus
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
  • Familiarity with on-call work and short-notice urgency-based schedule shifts
  • Ability to travel and have a flexible schedule

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