Talent Management Analyst

Talent Management Analyst for Customer Experience Group

 

We are looking for a Talent Management Analyst to join our Talent Planning and Development Team within the Customer Experience Group in our Bangkok office.

In this role you will collaborate with different teams within Customer Experience Group (Talent Acquisition, L&D, Workforce Management, Analytics, Operations, …) and other groups in Agoda such as People and Finance. Your work will touch all areas of the people strategies and you will get to learn how Agoda innovates in the areas of customer service and customer experience.

Your responsibilities will pivot around the use of data to provide reports and insights and you will also lead some talent planning and development projects.

Join the diverse and fun working environment with Agoda Bangkok!

 

Job Responsibilities

  • Own the quality of certain datasets and suggest ways to improve it
  • Build reports with data from different sources to help start conversations related to People strategies in areas such as:
    • Talent acquisition
    • Retention
    • Engagement
    • Learning & Development
    • Career development
    • Compensation and benefits
    • Performance
  • Self-manage analytical projects to provide insights based on People Data to support decision-making on areas such as the ones mentioned above
  • Lead and support company-wide People projects and lead some of them

 

Qualifications and Experience

  • Excellent problem-solving skills including the ability to analyze and resolve complex problems
    • Identify the problem to solve
    • Build hypothesis
    • Determine the analytical approach
    • Extract and modify the data
    • Execute the analysis
    • Validate your insights
  • Expert Excel user: able to understand and build complex spreadsheets
  • Fluency in English
  • Solid business sense
  • Structured and well-organized approach to work
  • Excellent communication and comprehension skills: confident communicating with people of differing levels of seniority, analytical expertise and understanding of the business

 

Attitude

  • We are looking for someone who:
    • Is curious
    • Loves data analysis
    • Pays attention to details
    • Is rigorous
    • Is proactive
    • Has no hesitation to speak up
  • The right person should also display a high level of integrity as this position will work with confidential and sensitive information

Good to have but not required

  • SQL proficiency: can extract data from large databases using SQL to develop data queries
  • Bachelor’s degree in computer sciences, engineering, mathematics, statistics, data science or a related degree program
  • Experience working on multiple projects concurrently
  • Previous experience in a role as part of / connected to customer service
  • Previous experience in a HR / People role
  • Previous experience in an Analyst role with similar responsibilities to the ones detailed in this Job Description

 


See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.


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