Senior Organization Development Consultant (Bangkok-Based)

Agoda is one of the world’s largest and fastest growing online travel agents. Coming from over 70+ countries, our 4,500+ person team is young, energetic, and hyper-focused on every last detail of the internet. Our parent company, Booking Holdings, owns several other premier travel brands, including Kayak, RocketMiles, and, making us by far the largest and fastest growing travel portfolio in the world. But in keeping with the group’s focus on entrepreneurialism, each brand operates totally independently, allowing us to experiment and move fast.  Given our culture of rapid innovation, work equals learning.  Nobody ever has all the answers and we learn by trying and getting feedback, sharing what we learn.

We are currently seeking to hire a Senior Organizational Development Consultant.  This role will be based in our Bangkok office as part of the Agoda Talent Development team.  The role has a global reach.  The Talent Development team covers careers end-to-end, including talent management, performance management, and learning.  It has a unique function in ensuring the best possible development of all our people, without taking ownership for development away from employees and their managers.  As such we are a team of professionals who advise and enable teams throughout the organization to work on development.  We set challenging targets, co-create content, co-facilitate, teach others to teach and coach, and provide systems to scale, measure, and exchange learning.

Main Roles and Responsibilities

The objective of this role is understanding and addressing complex organizational challenges with a view to expanding and refining organizational capability at Agoda. This role allows for unbridled curiosity towards the functioning of the organization and how we can continuously improve and requires the ability to develop a trusted partnership with senior managers and key partners throughout the organization.

We think about developing capability in broad terms: linked to talent management data, with managers setting targets, coaching, teaching, and observing, using in-house case studies, and of course application. We consider all factors that impact employee and team performance, and believe successful solutions address all relevant aspects.  The role includes creating and enabling online learning content, workshops, coaching of managers, new processes, measurement and analytics.  You will need to involve senior managers and subject matter experts not just for content contributions, but also delivery.  

  • Consult with and guide our various departments to successful execution on ambitious business strategies
  • Advise on organizational strategies from structure to execution, bringing valued insights based on deep understanding of organizational data
  • Be a trusted advisor and coach to leadership and play a critical role in enhancing their leadership effectiveness.
  • Analyze needs for employee and managerial development programs.  Use data to inform strategy, track and measure impact of programs
  • Design and develop capability building programs and content
  • Employ innovative scalable capability building methods that go beyond traditional learning, including role and organizational design, process and tools improvement, self-directed learning, technology-based learning, learning on the job, mobile learning, testing, monitoring, etc.
  • Teach facilitators and co-facilitate with managers in support of program execution
  • Content development and delivery both for general management skills (e.g., project management, ensuring managers do performance reviews effectively) and for domain skills (e.g., industry knowledge, understanding our connectivity systems)

For more information on how we work within the organization, see this article:


Experience that can contribute to success in the role includes business and strategic consulting, writing, facilitation, coaching, management and running fast moving tech companies and startups.  Familiarity with instructional and organizational design is helpful. Experience with successes and setbacks in organizational changes combined with a reflective nature is key. Can you offer thoughtful perspective, the confidence to propose and implement novel solutions, and respectfully challenge senior managers to sharpen their thinking and lead better?

An ability to bring perspectives from various sides of the business and facilitate outcomes is more important than extensive experience in HR L&D area. We are not looking for someone who manages outsourced training or someone without program design capability.

Undergraduate degree from a top university expected; advanced degrees welcome.  It is critically important to be smart, self-motivated, curious, energetic, hands-on, and adaptive.  Flexibility and a sense of humor are a must.

This position is open to worldwide and local candidates and we will assist you with a generous relocation package and visa sponsorship ensuring a smooth transition to working and living in Bangkok. 

Agoda is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status and other legally protected characteristics. If you need assistance or an accommodation due to a disability, please let us know.

RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 

Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable.  

We thank you for your cooperation in this matter. 


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