Pricing Operations Specialist – Global Accounts Operations

About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

 

Our Key Accounts team is responsible for driving strategic growth and innovation with our most important partners. We invest in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda a market leader. From Bangkok to New York and beyond, the Agoda team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives.

 

 

We are seeking a driven and ambitious Pricing Operations Specialist to join our Key Accounts Pricing Operations Team. In this role, your will help defend our pricing against competitors, ensuring that Agoda always has the most competitive offers in the markets. You will support our commercial teams by understanding their needs, mastering our internal systems, analyzing pricing incidents and and providing sound recommendations that maximize business impact. This person will work closely with various internal functions including Commercial, Pricing Strategy, Marketing and Affiliate teams to streamline processes and support commercial pricing needs.

 

 

• Full ownership of commercial pricing escalations, ensuring speedy and high quality investigation and recommendations that maximize business impact.
• Analyze data and identify pricing or operational issues. Convert insights into actions and reliably execute improvement projects.
• Subject matter expert on pricing knowledge and internal operations tools relevant to key accounts.
• Collaborate with internal teams (Pricing Strategy, Marketing, Operations, Analytics and others) to streamline processes and support pricing and operational initiatives.
• Monitor and report on pricing escalations, providing insights and recommendations for timely improvements.
• Continuously learn and adapt to new challenges, contributing to the team's overall  

 

 

• Bachelor's degree with 1-3 years experience in operations or project management.
• Knowledge in SQL is a plus. Experience in issue investigation, quickly identifying system bugs, process gaps, and launch innovative solutions to fix problems at root cause.
• Analytical mindset with the ability to perform data analysis and generate actionable insights.
• Strong attention to detail with a bias for actions and execution
• Demonstrate good emotional intelligence and commercial sense with ability to work effectively with cross-functional teams.
• Proactive problem-solver with a growth mindset. Eager to learn and take on new challenges in a fast-paced environment.

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com
• Facebook https://www.facebook.com/agodacareers/
• LinkedIn https://www.linkedin.com/company/agoda
• YouTube https://www.youtube.com/agodalife

 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.