(Kundensupport - Deutschsprachig) Customer Experience Specialist - German Speaker, Budapest

Haben Sie eine Leidenschaft für Reisen und Leute? Genießen Sie die Interaktion mit Menschen und Technologie?

Wir sind auf der Suche nach eine talentierte, energische und ergebnisorientierte Person, die in einer schnelllebigen, multinationalen Umgebung arbeiten möchte.

Agoda Ist eine der größten Online-Hotel- und Unterkunft- Plattformen der Welt. Mit über 1.000.000 Immobilien in verschiedenen Reisezielen in 40 Sprachen. Unser Globales Netzwerk von Reiseexperten, ist auf dem neuesten Stand in eine sich schnell verwandelnden Fremdenverkehrs Welt.

Hauptverantwortlichkeiten:

  • Hervorragenden Kundenservice bieten und die Bedürfnisse unserer Kunden (Gäste und Partner) über unsere Kommunikationswege (Telefon und E-Mail) verwalten,
  • Unsere Geschäftsstrategien verstehen und umsetzen um somit den Kundendienst zu verbessern.
  • Verantwortlich für die Erfüllung individueller und teambezogener Ziele (KPIs)
  • Kontinuierlich Verbesserungen im Arbeitsprozess ausmachen und diese Ideen an Teamleiter und (oder) Manager weiterleiten.

 

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq: BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.


Journey with us.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Budapest.

Learn more about us: "Looking for customer service jobs? Join Agoda Budapest"

 

Main Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual and team goals (KPIs)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Managers.

Required skills:

  • You MUST have good command of spoken and written German language (level C1) European standard + Good English communication skills
  • At least 2 years of working experience in the related field is required.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts
  • Ability to work in both a team environment and independently
  • Demonstrate high degree of integrity and confidentiality

 

What we offer:

  • Permanent contract (40 hours per week)
  • 5-day work week
  • Competitive salary
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Career advancement opportunities at any of our office locations globally
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location

 

We welcome both local and international applications for this role. Full visa sponsorship and relocation assistance available. 

 


See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.


Back to top