Key Account Manager

As ‘Key Accounts Manager’, you will be responsible for the performance and account management of a portfolio of hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an Online Travel Agent, travel wholesaler or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a fluid & evolving environment, be an engaging and approachable person who thrives in a team environment.



  • Evaluate partnerships within your portfolio, ensure Agoda has access to the best possible products and optimize performance
  • Understand the baseline requirements for Hotel Chain performance & ensure your portfolio is free of barriers to book - at all times
  • Work alongside the Global Key Accounts Director & other senior stakeholders to develop products & business development opportunities to over-index growth targets
  • Share knowledge & create a team first culture; develop best practices, create efficiencies and help grow the broader Agoda Hotels Team
  • Regularly interact with Hotel Chains at corporate / hotel level and articulate both benefits & requirements of commercial, operational and technical changes

Qualifications / Experience:

  • 5+ years’ experience in an e-commerce account management role
  • 5+ years’ experience working within travel / tourism
  • Advanced proficiency in Excel & data modelling
  • Current travel technology / hotel systems knowledge (CRS, PMS, GDS, CM)
  • Strong communication skills with fluency in English (written & spoken)



  • Excellent problem solving, numerical and analytical skills
  • Thrives in a transformational / change management environment
  • Outcome focused, team leader and team player
  • Professional “get it done” attitude and work ethic
  • Energetic and driven personality



See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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