Key Account Manager

As ‘Key Accounts Manager’, you will be responsible for the performance and account management of a portfolio of hotel chains. You are likely to have a strong network of hotel industry contacts & be working within an Online Travel Agent, travel wholesaler or distribution / account management function of a hotel chain. As an area of the business undergoing significant change, you must thrive in a fluid & evolving environment, be an engaging and approachable person who thrives in a team environment.

 

Responsibilities:

  • Evaluate partnerships within your portfolio, ensure Agoda has access to the best possible products and optimize performance
  • Understand the baseline requirements for Hotel Chain performance & ensure your portfolio is free of barriers to book - at all times
  • Work alongside the Global Key Accounts Director & other senior stakeholders to develop products & business development opportunities to over-index growth targets
  • Share knowledge & create a team first culture; develop best practices, create efficiencies and help grow the broader Agoda Hotels Team
  • Regularly interact with Hotel Chains at corporate / hotel level and articulate both benefits & requirements of commercial, operational and technical changes

Qualifications / Experience:

  • 5+ years’ experience in an e-commerce account management role
  • 5+ years’ experience working within travel / tourism
  • Advanced proficiency in Excel & data modelling
  • Current travel technology / hotel systems knowledge (CRS, PMS, GDS, CM)
  • Strong communication skills with fluency in English (written & spoken)

 

Competencies/Skills:

  • Excellent problem solving, numerical and analytical skills
  • Thrives in a transformational / change management environment
  • Outcome focused, team leader and team player
  • Professional “get it done” attitude and work ethic
  • Energetic and driven personality

 

 


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