IT Infrastructure Manager

Job Description

This role carries operational and budgetary responsibility for a significant portion of the Agoda infrastructure platform. The role requires both technical and leadership skills, coupled with agility and drive to innovate.

The ideal candidate will have significant experience designing and managing complex, large-scale IT infrastructure, ideally in the context of an online services provider or e-commerce company. Of particular relevance will be practical experience with performance optimization/troubleshooting, data delivery platforms, private cloud deployments, automation and large-scale system management.
As Agoda operates at the forefront of the technology, the candidate will need to be able to devise solutions to new, ‘first of a kind’ problems or requirements.

The candidate will need to be able to operate in a flexible, fast-moving, technology-oriented and multi-cultural environment.

Key role requirements

  • At least 10 years of in-depth experience with e-commerce infrastructure at large scale – thousands of servers, multiple data centers, complex networks and private cloud environments.

  • Experience with implementation and operation of container-based CI systems, automated deployment tools, etc.

  • Significant “internet” background. Performance optimization, content delivery, resiliency, DDOS management, security & data privacy considerations, etc.

  • Problem & incident management expertise. Able to coordinate the activities of a diverse group of engineers, driving discovery, troubleshooting and resolution steps.

  • Experience with people management (coaching, performance evaluation, career planning, project prioritization, escalation support during incidents, etc.)

  • Detail oriented, process driven, innovative mindset and a deeply ingrained sense of ownership for the services delivered

  • Capable of interacting at all levels of the organization, becoming a point of reference for other departments



Candidate should have a Bachelor degree in a STEM discipline, or equivalent practical experience. 


See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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