Global Technical Support Engineer / Shanghai Based

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior tech infrastructure, and world class talent to bring it all together. Tech is Agoda’s core competency, and a tech career with us provides excellent growth opportunities in an exciting, multicultural environment.

Agoda’s Tech Department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress and we never forget to have fun while doing it.


What we need:

For our team in Shanghai we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience. 


Job Responsibilities:

  • Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
  • Owning all aspects of the local office support. Infrastructure and Desktop.
  • Supporting infrastructure and network tasks as and when needed.
  • Building laptops and setting up workstations.
  • Maintaining and tracking tech inventory.
  • Knowledge of Active Directory tools.
  • Experience with Kace/SCCM or similar Systems Management Tool.
  • Willing to travel, work shifts and do on-call.
  • Ability to work independently and as a team player.

Do you have what it takes?

  • 3 years’ experience in supporting office and desktop infrastructure.
  • Ownership, you look for solutions and do not pass on problems.
  • Customer Service minded, all the way.
  • The desire to keep up with the latest technologies and stay ahead of the curve.
  • Great communication and interpersonal skills; a good sense of humor is always a plus
  • Must be a team player.


We're growing big and fast, so join us in this exciting period of growth. Apply now!

See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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