Global Technical Support Engineer

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible amount of data, a superior Tech infrastructure, and world class talent to bring it all together. Agoda’s Tech Department is Agoda’s core competency, and a tech career with us provides excellent growth opportunities in an exciting, multicultural environment with 80+ nationalities.

Agoda’s Tech department is a fast-paced environment where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

What we need:
For our team in Bangkok we are looking for candidates with Desktop and Office Infrastructure support and troubleshooting experience.

Job responsibilities:
- Take ownership of staff issues by performing in-depth root cause analysis and fast problem solving
- Prioritize and manage several concurrent tasks to ensure minimal business impact
- Support staff in compliance with company standards and policies
- In-depth knowledge of Windows/MacOS/Office in corporate environment
- Troubleshooting skills for endpoint networking such as LAN, Wi-Fi, VPN
- Proficient in Active Directory users/computers management
- Proficient in Enterprise systems management tool such as SCCM, Kace, Altiris
- Proficient in mass computer deployment solution such as MDT, JAMF, Clonezilla
- Deployment of office workstation, equipment and infrastructure
- Will be required to work in remote offices (local and overseas), work shifts and on-call
- Complete assigned tasks as agreed with your manager

Do you have what it takes?
- 3 years’ experience in supporting IT environment
- Proactivity and ownership of all tasks assigned until completion
- Service minded with high level of empathy
- Technology oriented and eager to learn
- Ability to work in a multi-cultural environnement with English as primary language
- Must be a team player
- Able to adapt to business changes requirement

 We do not provide relocation or Visa sponsorship for this role, therefore we may only consider local candidates.

Agoda is a Booking Holdings (BKNG) company, the world’s leading provider of brands that help people book great experiences through technology.

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