Finance Back Office Supervisor

What is Finance BackOffice Supervisor?

Learn more about who we are and what we do… Finance BackOffice Team is a part of Finance Operations Unit. BOFF is dedicated to supporting the Vendor Master File of Agoda by screening, controlling, evaluating with providing support to ensure compliance with Finance and Company policy; by mitigating risk; and by promoting the financial health of Agoda.

BOFF is responsible for oversight of vendor’s Agoda, including efficient and accurate vendor registration and evaluation processing, fraudulent reporting, coordinate internal/external audit and interact within organization for improving work procedures. Are you interested?


  • To assure team handle routine tasks as follow company work flows
  • Increase team performance efficiency within the teams and inter department workflows
  • Assist with all requestors from all departments to understand and follow vendor policy
  • Report any unusual case or suspicious as fraud or misconduct on vendor approval process
  • Become a specialist in our in/extranet and API, ACCPAC, Chewy, LightSabre, SDN, YCS, AVAYA and etc.
  • Identify and resolve operational issues and able to escalate to the right relevant teams
  • Up to date email templates, canned response and manuals
  • Coordinate with internal and external auditors when quarterly review session come
  • Team Development


  • Bachelor or equivalent degree required;
  • Finance, Banking, E-commerce or travel industry experience a plus;
  • Minimum 5 years of experience in Customer service, Vendor management or payment administration with some team management experience.  
  • Strong Communication Skills with fluency in English;

 Competencies/Other Skills:

  • Fast learning & Influencing
  • Banking and OTA product knowledge
  • Analytical ability and problem solving skills
  • Communication skills
  • Planning & Coordination skills
  • Adapts well to and is energized by change
  • Excel, Visio & Presentation skills

See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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