Customer Support Specialist - Vietnamese (Bangkok)

Overview: ( là một trong những trang web đặt phòng trực tuyến nhanh nhất trên toàn thế giới; với danh sách hàng trăm hàng ngàn khách sạn, chúng tôi cung cấp các dịch vụ bằng 38 ngôn ngữ khác nhau. Công ty Agoda Pte.Ltd, công ty sở hữu, được thành lập vào năm 2005 bởi hai cựu thủ lĩnh của các doanh nghiệp du lịch trực tuyến. Năm 2007, đã được mua lại bởi Priceline Group, tập đoàn bán phòng khách sạn trực tuyến lớn nhất. Priceline Group niêm yết giao dịch trên NASDAQ (Nasdaq: PCLN) và là một phần của S & P 500. is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. is part of (Nasdaq:PCLN).’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.

Roles & Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)  
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager


  • Native VIETNAMESE Language and excellent command of spoken and written in English would be preferred.
  • At least 1 year of working experience in the related field would be desirable.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts (Earliest Start from 7AM and Latest Finish at 11PM)
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of integrity and confidentiality
  • minimum work experiences of 2 years + a Bachelor’s Degree is required for those who need to apply for work permit.


What we offer:

  • 5 day work week
  • Competitive annual salary above market rate
  • Medical coverage (outpatient and inpatient)
  • 4 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location : city centre, Bangkok


RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 


Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 


We thank you for your cooperation in this matter. 

See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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