カスタマーサポートスペシャリスト Customer Support Specialist - Japanese (Yokohama)

Overview:

アゴダ® (www.agoda.com) は、急成長を遂げているオンラインホテル予約のプラットフォームを世界規模で提供している企業です。世界中に多くの取り扱いホテルを持ち、38ヶ国語でサービスを提供しています。Agoda.com を運営する Agoda Company Pte. Ltd. は2005年にオンライン旅行ビジネスのエキスパートだった2人により立ち上げられました。さらに2007年に Priceline Group により合併され、これにより Priceline Groupはオンライン上で最も多くのホテルを取り扱う企業となりました。 Priceline Group は NASDAQ 上場企業であり(Nasdaq:PCLN)、S&P 500にも数えられています。

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

Roles & Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)  
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Qualifications:

  • MUST have good command of spoken and written Japanese Language plus the ability to speak and write in English would be preferred.
  • Immaculate telephone manners and communication skills.
  • Excellent listening skills, critical-thinker with attention to detail.
  • Minimum typing speed of 35 words per minute
  • Willing to work on rotating shifts
  • Ability to work in both a team environment and autonomously
  • Demonstrate high degree of integrity and confidentiality 

What we offer:

  • 5 day work week
  • Competitive annual salary above market rate
  • Medical coverage (outpatient and inpatient)
  • 4 - 6 weeks’ paid training
  • Discounted hotel accommodation; anywhere in the world
  • Exposure to travel industry
  • Work culture: balance in work and life
  • Work environment:  multinational
  • Dress code: smart casual
  • Strategic office location : Minatomirai, Yokohama

 

RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal. 

 

Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable. 

 

We thank you for your cooperation in this matter. 


See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.


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