Customer Support Specialist - Japanese (Bangkok)
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 3,500 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.
Roles & Responsibilities:
- To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
- Understand and deliver business strategies and improve customer services through the execution of self-service
- Accountable for meeting individual (KPIs) and team goals
- Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
- MUST have good command of spoken and written JAPANESE Language plus the ability to speak and write in English would be preferred.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical-thinker with attention to detail.
- Minimum typing speed of 35 words per minute
- Willing to work on rotating shifts
- Ability to work in both a team environment and autonomously
- Demonstrate high degree of integrity and confidentiality
- Open to natives and non-natives; minimum work experiences of 6 months + a Bachelor’s Degree is required for those who need to apply for work permit.
What we offer:
- 5 day work week
- Competitive annual salary above market rate
- Medical coverage (outpatient and inpatient)
- 4 weeks’ paid training
- Discounted hotel accommodation; anywhere in the world
- Exposure to travel industry
- Work culture: balance in work and life
- Work environment: multinational
- Dress code: smart casual
- Strategic office location : city centre, Bangkok
RECRUITMENT AGENCIES PLEASE NOTE, we have a strict PSL in place and we will only accept applications from agencies/business partners that have been invited to work on this role through the Greenhouse portal.
Candidate CV's not submitted through our Greenhouse portal or submitted directly through to managers or HR will be considered unsolicited and will be treated as gifts and no fee will be payable.
We thank you for your cooperation in this matter.
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