Customer Service Specialist (Mandarin)

About Agoda

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of the Priceline group of companies (Nasdaq:PCLN), Agoda has a network of over 1 million accommodation options worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 3500 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

We are recruiting for Customer Service Specialist to be based in our Shanghai office!  This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Mandarin and have sufficient English skills, we would love to hear from you!

Roles & Responsibilities:

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
  • Accountable for meeting individual (KPIs) and team goals



  • Fresh graduates are also welcome to apply / 1-2 years’ experience in customer service
  • Excellent Manadarin communication skills. Good command of English (read & write only)
  • Excellent telephone manners and communication skills
  • Must be able to work in shift rotations and even public holidays to ensure we provide 24/7 service to our customers
  • Ability to work under stressful and pressured environment
  • Independent and able to work under minimal supervision
  • High degree of integrity and confidentiality
  • Computer literate


Why join Agoda?


  • Attractive annual salary with comprehensive benefits
  • Insurance coverage
  • 5-day work week
  • Performance bonus
  • Discounted hotel accommodation anywhere in the world!


Agoda ( 是全球增长最快速的在线订房平台之一,也是全球最大在线订房领导品牌Priceline集团旗下的公司。 Priceline集团(Nasdaq: PCLN) 是一家在美国纳斯达克公开上市的公司,并且是标准普尔500指数(S&P 500) 的成员之一。

·         指导解答客户问题、了解客户需求并为客户提出合理化建议
·         妥善地处理客户投诉并记录相关信息。
·         用英语和外籍客户及合作伙伴进行沟通。
·         熟练使用标准的日常服务用语、技术用语为客户提供周到全面的支持
·         积极履行自己的工作职责以及完成公司和主管交给你的其他相关工作。








经 验:

o    能够配合呼叫中心轮班式的环境、能够在周末和公共假期值班
o    国家法律规定的工作时间

o    反映灵敏,具有较强的沟通协调能力和语言表达能力,善于处理突发事件
o    高度的工作热忱、责任心以及良好的职业道德

  • 有亲和力以及服务意识
  • 性格要求沉稳、隐忍,善于倾听,有同理心,乐观、积极;
  • 具有团队精神,能够承受较强的工作压力。
  • 独立并且能在部门主管的管理协作下工作
  • 对公司内部政策以及所有信息拥有高度保密性
  • 熟练使用办公软件
  • 可接受短期海外培训
  • 可接受轮班制工作时间













See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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