Commercial Operations Manager - Key Accounts

As ‘Commercial Operations Manager’, you will be responsible for the ‘health metrics’ of our Key Accounts in APAC & EMEA. You will work within Key Accounts to ensure every Key Account Manager has compete visibility into the operational & connectivity ‘health’ of their accounts. You are likely to be already working within an Online Travel Agent in an operational support, technical or data driven role. As an area of the business undergoing significant change, you must thrive in a fluid & evolving environment, be an engaging and approachable person who thrives in a team environment.



  • Understand the baseline requirements for Hotel Chain performance & present reports / data in a manner that enables our Key Account Managers to drive change
  • Collate, analyze & interpret multiple data sources to drive change in multiple business areas, namely; product development, commercial modelling, connectivity & technology
  • Work alongside the Global Key Accounts Director & multiple other senior stakeholders to produce scalable solutions, create efficiencies and develop best practices across the broader Agoda Hotels Team
  • Build out a real-time alerts / monitoring platform for Hotel Chain ‘health metrics’
  • Interact with Hotel Chains at corporate / hotel level and articulate both benefits & requirements of operational and technical changes
  • Recruitment, training & team development


Qualifications / Experience:

  • 3+ years’ experience working within an e-commerce or multi-national business
  • 2+ years’ experience working within travel / tourism
  • Working proficiency in XML, SQL & data modelling
  • Current travel technology experience, hotel systems preferred (CRS, PMS, GDS, CM)
  • Strong communication skills with fluency in English (written & spoken)



  • Excellent problem solving, numerical and analytical skills
  • Thrives in a transformational / change management environment
  • Outcome focused, team leader and team player
  • Professional “get it done” attitude and work ethic
  • Energetic and driven personality

See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.

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