Associate Director - Key Accounts

ABOUT WORKING AT AGODA:         

Agoda is one of the world’s largest online hotel and accommodation booking platforms. Founded in 2005 and now a part of Booking Holdings, Agoda offers travelers a fast, easy way to book their holiday accommodation from over 1 million properties in almost every country on earth.

Since its acquisition by the Priceline group in 2007, Agoda has been growing at an exceptional rate. Having established itself as the dominant Online Travel Agency in Asia, it is now growing its presence in Europe and the USA.  This role will be in important part of our New York office and will also help to ad growth to our U.S. presence. 

In every department, Agoda provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone in the online travel agency market. Our people are some of the most passionate people in the travel industry, and it is this passion that has allowed us to grow so quickly and create a best in class service for our hotel partners.  

Come join our global team at Agoda, where you will have the opportunity to contribute to the success of the company and make a difference! 

 

DEPARTMENTAL INFO/JOB SUMMARY:

As part of the world’s largest travel company - Booking Holdings Group, Agoda & Priceline are two global leaders in the online travel space. The Associate Director - Key Accounts will lead the end-to-end performance management of some of our largest hotel chains. Your portfolio will include thousands of hotels, and turnover in the hundreds of millions of dollars. As such - the successful applicant will be a heavy hitter from within the travel industry who can demonstrate a track record of high performance on a global scale. As a confident and articulate communicator, you will be able to guide us through your experience in influencing stakeholders and managing change from within a cross-functional international role.

Note from the Global Director - Key Accounts: The successful applicant will certainly have an impressive background and a well-rounded understanding of the online travel industry, including product developments, market trends and connectivity. They will also need to be well versed in the ownership and management structure of hotel chains at a corporate level and their relationship with their hotel owners. We are not looking for someone who just wants a career move / step up; the most important characteristic the successful applicant will demonstrate is an understanding of (and commitment to) the team culture that is so important to everyone at Agoda and Priceline.

Responsibilities:

  • Drive Chain engagement by building and maintaining a professional, trustworthy, respectful and proactive relationship with all key stakeholders within the Hotel Chain
  • Develop an account plan that optimizes operational health and performance
  • Contribute to team success through sharing your learnings, wins, losses and best practices
  • Build out training programs and sales decks to educate and train the broader hotels team on how to manage issues, troubleshoot and drive performance with individual hotels
  • Foster relationships with key stakeholders across the businesses to drive cross-functional support, engagement and advocacy for your success
  • Take ownership of additional projects within the Key Accounts team (front-end or back-end) and ensure the team is always at the forefront of market intelligence and technical developments
  • Control success through an exceptional understanding of commercial levers, business intelligence, reporting and the proactive use of data

Competencies / Skills:

  • Resilience and an unrelenting push for performance
  • A humble and empathetic manner
  • Must have a team first ethos and a dedication to collective success
  • High IQ and EQ - acumen in these areas is vital to success at Agoda / Priceline
  • Results oriented and a methodical approach to driving progress

Requirements:

  • 10+ years’ experience within a multi-national travel or e-commerce company
  • 10+ years’ experience within account management / strategic partnerships
  • A bachelor’s degree or MBA in business / hospitality or related field
  • A unique take on excellence and a skill-set you can inspire the team with

Other great things about working at Agoda:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Private Insurance with excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • Company matched retirement plan
  • Generous paid time off including vacation time and holidays
  • Employee hotel discounts
  • Monthly team parties
  • Commuter and Flexible Spending pre-tax programs
  • Bike room available and discounts on restaurants located in the building

 

Below are some websites to learn more about agoda.com

Hired.com’s latest global brand report has ranked Agoda #1 Employer Brand in Singapore!

 

Agoda is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

 


See Inside the Office of Agoda

As one of the fastest-growing online hotel platforms, Agoda is transforming travel for millions of customers around the globe. With its web and mobile products that combine local knowledge and connections to provide the best deals for business and leisure travelers, Agoda strives to make travel affordable, accessible, and easily available to its worldwide customer base.


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