Operations Expansion Programs Manager

Affirm aims to provide better financial products to improve the lives of consumers. We need an exceptional program & process manager to scale operations, support our growing business and lead partner management process. The ideal candidates will have strong business acumen and judgement with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and implement technology to support new businesses, vendors and partners.  

What You'll Do

  • Collaborate with cross functional teams to identify ops requirements and design projects/programs to support new businesses
  • Build and present business case to executives to drive changes and expansion programs
  • Research and recommend product and service provider recommendations
  • Devise thoughtful short and longer term project plans to support business growth and changes
  • Identify project/ program risks and develop contingency plan to address them
  • Facilitate technology solution and vendor selection. Manage them to SLAs, compliance and contract requirements  
  • Establish vendor rapport with regularly communication and information sharing. Support the management of vendor performance
  • Support stand up of new operations sites
  • Develop roadmap for superior servicing advantage and help morph servicing into a profit center

What We Look For

  • Bachelor’s degree and at least 5+ years of equivalent experience
  • Prior project and process management (lean six sigma) experience highly desirable
  • Prior vendor management experience, with expertise in evaluating performance of vendors, holding vendors accountable to SLAs, optimizing contracts through negotiations and resolving  reliability/dependency issues with vendor networks.
  • Prior experience in consumer lending or financial services a plus
  • Demonstrated understanding of underlying consumer operations workflow & technology
  • Self-starter with strong sense of urgency and accountability
  • Excellent team player who is highly self-motivated, detailed-oriented, and enjoys learning new things
  • Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to meet deadlines and achieve desired results
  • Ability to make discretionary decisions based on research, with certain degree of creativity and latitude
  • Travel up to 30%

ABOUT AFFIRM

At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable cheaper, friendlier and more transparent financial products and services that improve lives.

We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.

We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.

Meet Some of Affirm's Employees

Fabiola C.

Sales Development Manager

Fabiola makes sure the Sales Associates are engaged and motivated by working cross-functionally to ensure Affirm hits its revenue goals. She also serves as a lead on the Diversity & Inclusion Council at Affirm.

Hai T.

Analytics Lead

Hai drives unique customer insights by looking at a variety of data the team collects. His main goal is figuring out how customers behave and use the products at different points in their financial lifecycles.


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