IT Helpdesk Administrator

We’re seeking a flexible Desktop Support Tech to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation.

As the main support tech of a rapidly growing startup, you will be the face of IT, with customer satisfaction being your primary goal.

What You'll Do

  • Maintain enterprise systems and company IT assets such as servers and desktops
  • Plan, deploy, and configure new systems to keep up with changing needs
  • Support our end users in leveraging technology to optimize their workflows
  • Monitor for security threats and malware, staying ahead of the curve to protect our users
  • Educate on and enforce our IT compliance and policy obligations

What We Look For

  • Experience with Mac OS X desktop administration and support
  • Experience managing formal ticketing systems
  • Experience administering SaaS technologies
  • Experience with machine and account provisioning and deprovisioning
  • Experience managing Enterprise security:
  • Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
  • Email security—tools for signed/encrypted email communication
  • Experience in basic network setup:
  • IPv4, DHCP, subnetting, switching
  • Wireless (a/b/g/n/ac), WPA/WPA2
  • Mobile device management technologies

At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable friendlier and more transparent financial products and services that improve lives.

We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.

We are based in San Francisco; founded by Max Levchin (founding CTO PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.

#LI-DA1

Meet Some of Affirm's Employees

Helen H.

Software Engineer

Helen translates real-world customer problems into code, which in turn builds the services that Affirm offers customers. She also participates in advocating for young professionals in technology.

Fabiola C.

Business Development Associate Manager

Fabiola makes sure the Sales Team is engaged and motivated by working with Marketing and Sales Operations to ensure Affirm has the right monitoring in place. She also serves as a lead on the Diversity and Inclusion Council at Affirm.


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