Client Insights Manager, Strategy and Analytics

We’re looking for intelligent, driven professionals to join our new Client Insights team. This client-facing team is responsible for setting growth plans for our live accounts, driving client analytics, and delivering client recommendations to current and prospect merchants. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with clients to drive forward recommendations.

What You'll Do

  • Build cross-functional relationships and partner with our Client Success, Sales, and Credit team to grow our existing portfolio of accounts and build best practices
  • Develop client relationships and drive conversations/recommendations to ensure best outcome for both the merchant and Affirm
  • Manage and build out the Client Insights team - this is a new team and this role will have a large impact on hiring and shaping the team
  • Set overall team roadmap, prioritization, and planning to drive largest impact on the business
  • Provide recommendations for quarterly account planning and initiatives to drive largest growth and profitability impact across the portfolio
  • Determine and drive cross-functional buy-in for KPIs; build weekly metrics and reporting to track portfolio progress and help ensure quarterly goals will be met
  • Develop repeatable ROI models, analytics, and frameworks for merchants - determine right type of analysis and messaging based on audience and merchant segment
  • Track and analyze performance of financing and marketing promotions, and report outcome to merchants - determine best practices to scale across the portfolio
  • Develop scalable and repeatable analytics and processes for internal and external stakeholders
  • Maintain a strong understanding of our evolving data warehouse
  • Become an expert in the retail POS financing and e-commerce space

What We Look For

  • Passion and drive to disrupt both the retail and lending industry for the better
  • 6+ years of experience in a client-facing analytically-driven role (consulting, finance, analytics, etc.)
  • 1+ year of management experience, prior experience building a new team is a plus
  • Strong working knowledge of analytical tools, such as SQL, Python, R, and Excel
  • Strong interpersonal skills and ability to work in a team environment and cross-functionally
  • Ability to communicate findings and recommendations clearly to both technical and non-technical audiences
  • A passion for finding insights in data and driving change based on those insights
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team player - you go out of your way to help teammates

At Affirm we are using technology to re-imagine and re-build core parts of financial infrastructure to enable cheaper, friendlier and more transparent financial products and services that improve lives.

We believe the financial industry is fundamentally broken. Not only is the core infrastructure built with technology from the 1970s, but there are a dwindling number of people who say "I trust my bank to look out for me". It doesn’t have to be this way, and it’s our mission to fix this problem.

We are based in San Francisco; founded by Max Levchin (founding CTO of PayPal), Jeff Kaditz (CDO DeNA/ngmoco), and Nathan Gettings (founding CTO of Palantir); and building a team of exceptionally talented people to join us on our mission.

Meet Some of Affirm's Employees

Fabiola C.

Sales Development Manager

Fabiola makes sure the Sales Associates are engaged and motivated by working cross-functionally to ensure Affirm hits its revenue goals. She also serves as a lead on the Diversity & Inclusion Council at Affirm.

Hai T.

Analytics Lead

Hai drives unique customer insights by looking at a variety of data the team collects. His main goal is figuring out how customers behave and use the products at different points in their financial lifecycles.

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