Business Intelligence & Data Lead

We’re looking for intelligent, driven professionals to join our newly formed Operations Strategy & Analytics team! We are responsible for leveraging data driven insights to drive overall servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What You’ll Do

  • Build cross-functional relationships and partner with our Product, Engineering, and Risk teams to drive operational efficiency and effectiveness, and build out the next generation of servicing
  • Own the roadmap to deliver scalable and robust data infrastructure and BI capabilities across all of operations
  • Leverage technology to reliably and efficiently automate processes and tasks
  • Empower the operations organization to be able to access and drive business insights
  • Maintain and build out a robust knowledge base and source of truth for all data and metrics
  • Partner with Product and Engineering to define technical data requirements to enable accurate and simple business outcomes
  • Apply scrappy approaches and prototype predictive modeling and segmentation solutions
  • Be the technical leader across operations
  • Maintain a strong understanding of our evolving data warehouse and provide technical guidance across all of operations

What We Look For

  • Passion and drive to disrupt the lending and financial industry for the better
  • 5+ years of experience in analytically-driven roles (analytics, consulting, finance, etc.)
  • 1+ years of experience building and leading analytics teams
  • Strong working knowledge of SQL and experience with Python or R
  • Strong interpersonal skills and ability to lead cross-functionally, and influence external parties
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • A passion for finding insights in data and driving change based on those insights
  • Ability to communicate and influence both technical and non-technical audiences
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team player - you go out of your way to help teammates

Affirm is reinventing credit to make it more honest and friendly. Started by PayPal co-founder Max Levchin, Affirm gives consumers the flexibility to buy now and make simple monthly payments. Unlike other credit options, Affirm offers transparent payment terms (no fees or compounding interest), and employs advanced technology to reach a broader consumer population.


Meet Some of Affirm's Employees

Helen H.

Software Engineer

Helen translates real-world customer problems into code, which in turn builds the services that Affirm offers customers. She also participates in advocating for young professionals in technology.

Fabiola C.

Business Development Associate Manager

Fabiola makes sure the Sales Team is engaged and motivated by working with Marketing and Sales Operations to ensure Affirm has the right monitoring in place. She also serves as a lead on the Diversity and Inclusion Council at Affirm.

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