Business Intelligence & Data Analyst

We’re looking for intelligent, driven professionals to join our newly formed Operations Strategy & Analytics team! We are responsible for leveraging data driven insights to drive overall servicing strategy across contact channels, customer segmentation, product roadmaps, and technology investments. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.

What You’ll Do

  • Build relationships across operations to develop a robust understanding of needs and opportunities to improve visibility to key business metrics
  • Create robust and stable data pipelines and reporting to track portfolio performance and help ensure progress to quarterly and annual goals across the full customer lifecycle  
  • Partner with operational teams across internal sites and external vendors to develop and continuously grow our business intelligence capabilities
  • Analyze large volumes of customer interaction data to drive insights
  • Leverage technical solutions to continuously drive efficiency through automation
  • Maintain a strong understanding of our evolving data warehouse
  • Continuously working on strategic initiatives to transform the ongoing customer experience as a key competitive differentiator and scale the business

What We Look For

  • Passion and drive to disrupt the lending and financial industry for the better
  • 2+ years of experience in analytically-driven roles (analytics, business intelligence) focused around manipulating large and complex datasets
  • Strong working knowledge of SQL and/or experience in Python or R
  • Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties
  • Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment
  • A passion for finding insights in data and driving change based on those insights
  • Ability to communicate findings and recommendations clearly to both technical and non-technical audiences
  • Enough laziness to find a faster way to do your least favorite tasks
  • Humility and team player - you go out of your way to help teammates

Affirm is reinventing credit to make it more honest and friendly. Started by PayPal co-founder Max Levchin, Affirm gives consumers the flexibility to buy now and make simple monthly payments. Unlike other credit options, Affirm offers transparent payment terms (no fees or compounding interest), and employs advanced technology to reach a broader consumer population.


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