Advia Credit Union

Member Contact Specialist I

1 month agoSouthgate, MI

Employment Type: Full-Time, Hybrid #LI-HYBRID

This Member Contact Specialist I position starts at $18.16 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following benefits for all employees: 401k, Paid Holidays, Paid Time Off, Paid Volunteer Hours, and an Advia Sponsored Wellness Program.

What you'll do:

You will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member's questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia.

What to know about Advia:

Advia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve over 198,000 members and with assets near $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as "work hard, play hard."

Why you should work for us:

There are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran & Military Friendly Employer. We would encourage you to come see the Advia life!

Excited to hear are the deets of the position:

We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia's Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!

What you'll need:
  • A willingness to learn and desire to be coached.
  • Strong communication skills.
  • Ability to ask questions for clarification.
  • Patience.
  • Customer service experience is strongly preferred, but we can teach this too!
  • A team centered mentality.
  • A passion for helping people.
Want to see more?

Check us out on Instagram for an inside look at what the #advialife is all about.

IG: advia_careers

Client-provided location(s): Southgate, MI, USA
Job ID: AdviaCreditUnion-req1234

Perks and Benefits

  • Health and Wellness

    • HSA With Employer Contribution
    • Long-Term Disability
    • Short-Term Disability
    • Life Insurance
    • Vision Insurance
    • Dental Insurance
    • Health Reimbursement Account
    • Health Insurance
    • Virtual Fitness Classes
    • Mental Health Benefits
    • HSA
    • FSA
  • Work Flexibility

    • Hybrid Work Opportunities
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
  • Professional Development

    • Leadership Training Program
    • Shadowing Opportunities
    • Mentor Program
    • Promote From Within
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Advia Credit Union.