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SBS Workforce Management Real Time Analyst

Pasay, Philippines

The SBS Client Services Real Time Analyst is responsible for monitoring the effectiveness of the forecast and the execution of the scheduling plan. This is performed real-time, as well as, analyzing and communicating historical trends. The Workforce Coordinator must be aware of region goals, trends and past performance in order to determine when to engage backup plans to address anomalies. Deploying backup plans must be done at the appropriate time, not too early and not too late, in order to support both the associate and client experiences. Once schedules are released from the centralized teams, changes may be required in the short term due to unplanned events (defined as less than 30 days). When required resources exceed actual, scheduling options must be developed and presented to the regions with strong recommendations. One week's solution will impact future week decisions to ensure that one KPI is not consistently impacted over the other. Presenting the options to the regions requires collaboration and negotiation skills with all levels of management in the region

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Process Improvement • Ability to provide improvement to existing processes • Ability to enhance existing processes to gain efficiency • Ability to execute innovation efforts requested by clients • Involvement in the improvement of programs assigned to RTA. • Includes creation of templates and/or documentation of processes Accuracy of Reports and Deliverables • Ability to produce accurate and precise reports or any other requested data • Ability to maintain reports and database with the most current and updated data Timelines of Delivery • Ability to adhere in delivering all assigned reports, ad hoc requests, and other necessary tasks in a timely manner or as agreed upon request

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Client-provided location(s): Makati, Metro Manila, Philippines
Job ID: ADP-PHL17585
Employment Type: Full Time