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Addison Group

Technical Writer / Process Analyst

3+ months agoAustin, TX

We are hiring a Technical Writer for a 6-month, remote contract opportunity.

Duties and Responsibilities:

  • Focused on content creation and process definitions
  • Develop, update, or create standardized to-be policy, procedure, and process documentation
  • Apply feedback and annotated requirements to process workflows and other related documentation
  • Interview internal stakeholders to itemize procedural steps mapped to objective or best practices
  • Produce content for end-user and IT admin development/instruction/systems management

  • Requirements:
    • 1-3 years of experience in Information Technology
    • 6+ months experience using Microsoft Visio or equivalent Workflow software
    • 6+ months experience using Microsoft Suite including Outlook, Teams, and SharePoint

    Preferred Requirements:
    • Knowledge of commonly used concepts, practices, and procedures within an IT Service Management
    • Familiar with ITIL principles
    • Provides expertise on technical concepts of applications and/or user groups and structuring procedures in a logical sequence, due to a broad understanding of IT applications.
    • Experience creating and implementing Key Performance Indicators (KPIs) for an IT organization

    Job ID: AddisonGroup-490758
    Employment Type: Other