We are hiring a Technical Writer for a 6-month, remote contract opportunity.
Duties and Responsibilities:
- 1-3 years of experience in Information Technology
- 6+ months experience using Microsoft Visio or equivalent Workflow software
- 6+ months experience using Microsoft Suite including Outlook, Teams, and SharePoint
- Knowledge of commonly used concepts, practices, and procedures within an IT Service Management
- Familiar with ITIL principles
- Provides expertise on technical concepts of applications and/or user groups and structuring procedures in a logical sequence, due to a broad understanding of IT applications.
- Experience creating and implementing Key Performance Indicators (KPIs) for an IT organization