Addison Group

Order Entry Customer Support (TWO OPENINGS) - IN OFFICE

3+ months agoBinghamton, NY

Order Entry Customer Service Rep
Are you looking for a position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place!

We are seeking a motivated, professional, and courteous Order Entry Customer Service Representative!

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!

Location: Metuchen, NJ

Pay: $18.00/Hr

Hours: Monday - Friday, Flexible Hours!

8:30am-5:00pm OR 9:00am-5:30pm - 1 hour lunch. 8.5 hour day.

Requirements

  • 1 + years of experience within high volume Data Entry work

Responsibilities:

• Manage high volume entry of customer orders - minimal phone work
• Manage customer email responses
• Assist with all customer inquiries via telephone and email
• Enter customer orders
• Track, trace and follow up on order status for customers
• Manage customer returns
• Submit incomplete orders
• Creates work orders
• Identifies, documents, and communicates quality related improvements.
• Selects and contacts vendor for RMA's, creates Repair orders (RO), and determines repair charges on vendor repairs. Calls customers for approval of charges.
• Monitors and maintains the turnaround time for the following: vendor repairs, vendor invoices, metrology expedites.

PERKS:
  • Paid Training
  • High growth, high visibility role
  • Competitive benefits
  • Dedicated 1-1 training
  • Benefits effective at 60 days
  • Growth potential within the company

Why choose Addison Group?
  • Pay: We negotiate high salaries using US Bureau of Labor Statistics
  • Benefits & Bonuses: You are eligible for medical, dental, vision insurance benefits, 401K, and monetary bonuses
  • Permanent Employment: Many of Addison's Administrative job openings lead to potential permanent employment
  • Connections: You connect directly with hiring managers from renowned organizations
  • Options: You are presented multiple employment options near your home
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation

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Job ID: AddisonGroup-485254