Member Services Representative - Main Office (ongoing openings)

Customer Service Rep
Hours: 9-5pm (Must be Flexible nights and weekends)
Up to $16/hour

DESCRIPTION

• Greet and assist members and prospective new members and process all necessary paperwork
• Answer phone calls and assist members with their requests
• Process member transfers, terminations and other changes relative to their membership
• Post payments
• Answer phones and assist members
• Troubleshoot member issues
• Act as Back-Up call center when needed
• Support Branch Office staff and Store
• Designated Weekly Greeter on rotation (approximately once every 8 weeks)

• High School Diploma or equivalent
• Microsoft Office Suite
• Data Entry
• Exceptional Customer Service Skills
• Able to handle difficult situations with patience and respect
• Team player - works and communicates well with others
• Excellent verbal skills
• Good listener
• Great at multi-tasking, problem solving and analyzing information