Customer Service Rep
Hours: 9-5pm (Must be Flexible nights and weekends)
Up to $16/hour
DESCRIPTION
- Greet and assist members and prospective new members and process all necessary paperwork
- Answer phone calls and assist members with their requests
- Process member transfers, terminations and other changes relative to their membership
- Post payments
- Answer phones and assist members
- Troubleshoot member issues
- Act as Back-Up call center when needed
- Support Branch Office staff and Store
- Designated Weekly Greeter on rotation (approximately once every 8 weeks)
REQUIREMENTS:
- High School Diploma or equivalent
- Microsoft Office Suite
- Data Entry
- Exceptional Customer Service Skills
- Able to handle difficult situations with patience and respect
- Team player - works and communicates well with others
- Excellent verbal skills
- Good listener
- Great at multi-tasking, problem solving and analyzing information
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